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Whether it's software, a cell phone, or a refrigerator, your customer wantsno, expectsyour product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. Youll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your products usability, and more.

Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.

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Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

• Learn to recognize factors that limit usability

• Decide whether testing should occur in a lab setting or at the site where the product is used

• Set up a test plan to assess goals for your product's usability

• Choose and train effective test moderators

• Decide on the best way to collect and review data

• Report the results and make recommendations

• Learn user-centered design principles and practices — the context for usability testing

• Reap the benefits of templates, tables, models, case studies, and other tools of the trade

Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

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Acknowledgments xi
 
Foreword xxix
 
Preface to the Second Edition xxxiii
 
Part One Usability Testing: An Overview
 
Chapter 1 What Makes Something Usable? 3
 
Chapter 2 What Is Usability Testing? 21
 
Chapter 3 When Should You Test? 27
 
Chapter 4 Skills for Test Moderators 45
 
Part Two The Process for Conducting a Test
 
Chapter 5 Develop the Test Plan 65
 
Chapter 6 Set Up a Testing Environment 93
 
Chapter 7 Find and Select Participants 115
 
Chapter 8 Prepare Test Materials 153
 
Chapter 9 Conduct the Test Sessions 201
 
Chapter 10 Debrief the Participant and Observers 229
 
Chapter 11 Analyze Data and Observations 245
 
Chapter 12 Report Findings and Recommendations 269
 
Part Three Advanced Techniques
 
Chapter 13 Variations on the Basic Method 293
 
Chapter 14 Expanding from Usability Testing to Designing the User Experience 315
 
Afterword 333
 
Index 335

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