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| 005 | 20180904174159 | |
| 008 | 150819s2010 nyua 001 0 eng d | |
| 010 | ▼a 2009014386 | |
| 020 | ▼a 9780814414033 | |
| 020 | ▼a 0814414036 | |
| 035 | ▼a (KERIS)REF000015739520 | |
| 040 | ▼a DLC ▼c DLC ▼d C#P ▼d BWX ▼d VP@ ▼d YDXCP ▼d SINLB ▼d DLC ▼d 211009 | |
| 050 | 0 0 | ▼a HF5718 ▼b .G68 2010 |
| 082 | 0 0 | ▼a 650.1/3 ▼a 658.45 ▼2 23 |
| 084 | ▼a 650.13 ▼2 DDCK | |
| 090 | ▼a 650.13 ▼b G699j | |
| 100 | 1 | ▼a Goulston, Mark. |
| 245 | 1 0 | ▼a Just listen : ▼b discover the secret to getting through to absolutely anyone / ▼c Mark Goulston ; foreword by Keith Ferrazzi. |
| 246 | 3 0 | ▼a Secret to getting through to absolutely anyone |
| 260 | ▼a New York : ▼b American Management Association, ▼c c2010. | |
| 300 | ▼a xix, 234 p. : ▼b ill. ; ▼c 24 cm. | |
| 500 | ▼a Includes index. | |
| 650 | 0 | ▼a Business communication. |
| 650 | 0 | ▼a Interpersonal communication. |
| 776 | 0 8 | ▼i Online version: ▼a Goulston, Mark. ▼t Just listen : discover the secret to getting through to absolutely anyone. ▼d New York : American Management Association, c2010. ▼z 081443648X ▼z 9780814436486 ▼w (211009) 000045952328 |
| 945 | ▼a KLPA |
소장정보
| No. | 소장처 | 청구기호 | 등록번호 | 도서상태 | 반납예정일 | 예약 | 서비스 |
|---|---|---|---|---|---|---|---|
| No. 1 | 소장처 과학도서관/Sci-Info(2층서고)/ | 청구기호 650.13 G699j | 등록번호 121233891 (1회 대출) | 도서상태 대출가능 | 반납예정일 | 예약 | 서비스 |
컨텐츠정보
책소개
Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies.
정보제공 :
저자소개
마크 고울스톤(지은이)
UCLA 정신의학과 교수로 20년 넘게 근무하면서 미국소비자위원회가 뽑은 ‘최고의 정신과 의사’에 네 차례나 선정되었으며, ‘사람의 마음을 해킹하는 의사’라는 별명까지 얻었다. CNN, BBC 등 주요 미디어에 인간관계 전문 상담가로 출연했으며, <하버드 비즈니스 리뷰> , <비즈니스 인사이더> , <패스트 컴퍼니> , <허핑턴 포스트> , <월 스트리트 저널> , <포천> 등에 칼럼을 기고했다. FBI와 미국 경찰에서 인질협상훈련관으로 활약했고, IBM, GE, 디즈니, 골드만삭스, 도이치방크, 뱅크오브아메리카, 마텔, 제록스, 시스코, 페덱스, 액센츄어 등의 대기업에 자문을 제공한 바 있다. 고울스톤그룹의 공동설립자이자 CEO를 역임했다.
목차
CONTENTS Foreword by Keith Ferrazzi xv Acknowledgments xvii SECTION I The Secret to Reaching Anyone 1 Who''s Holding YOU Hostage? 2 A Little Science: How the Brain Goes from "No" to "Yes" SECTION II The Nine Core Rules for Getting Through to Anyone 25 3 Move Yourself from "Oh F#@& to OK" 4 Rewire Yourself to Listen 5 Make the Other Person Feel "Felt" 6 Be More Interested Than Interesting 7 Make People Feel Valuable 8 Help People to Exhale Emotionally and Mentally 9 Check Your Dissonance at the Door 10 When All Seems Lost-Bare Your Neck 11 Steer Clear of Toxic People SECTION III 12 Quick and Easy Ways to Achieve Buy-In and Get Through 12 The Impossibility Question 13 The Magic Paradox 14 The Empathy Jolt 15 The Reverse Play, Empathy Jolt #2 16 "Do You Really Believe That?" 17 The Power of "Hmmm ..." 18 The Stipulation Gambit 19 From Transaction to Transformation 20 Side by Side 21 Fill in the Blanks 22 Take It All the Way to "No" 23 The Power Thank You and Power Apology SECTION IV Putting It All Together: Fast Fixes for Seven Challenging Situations 24 The Team from Hell 25 Climbing the Ladder 26 The Narcissist at the Table 27 Stranger in Town 28 The Human Explosion 29 Getting Through to Yourself 30 Six Degrees of Separation Afterword Index About the Author Keynotes/Workshops