CONTENTS
INTRODUCTION = 5
PART Ⅰ WHAT IS MANAGEMENT? = 17
Chapter 1 Definitions and principles = 19
Chapter 2 The main functions of management = 31
Chapter 3 The planning function = 37
Chapter 4 The implementation function = 41
Chapter 5 The evaluation function = 47
Exercises = 53
PART Ⅱ WORKING WITH PEOPLE OR THE HEALTH-TEAM APPROACH = 61
Introduction = 63
Chapter 1 What is a health team? = 65
1.1 The health team, primary health care and community participation = 66
Chapter 2 How to lead a health team = 71
2.1 Setting and sharing objectives = 72
2.2 Motivating = 75
2.3 Delegating authority and responsibility = 79
2.4 Using different styles of supervision = 82
Chapter 3 Organizing health team activities = 87
3.1 Using job descriptions = 88
3.2 Coordinating activities = 92
3.3 Communicating with people = 97
3.4 Conducting meetings = 100
3.5 Training staff = 105
Chapter 4 Controlling and assessing the work = 113
4.1 Maintaining work standards = 114
4.2 Assessing work performance = 117
4.3 Records and reports = 119
4.4 Dealing with problems and conflicts = 121
Exercises = 125
PART Ⅲ MANAGING RESOURCES = 141
Introduction = 143
Chapter 1 Managing equipment = 145
1.1 Ordering equipment = 148
1.2 Storing equipment = 151
1.3 Issuing equipment = 152
1.4 Controlling and maintaining equipment = 153
Chapter 2 Managing drugs = 157
2.1 Purpose of drug management = 160
2.2 Preparing a standard drug list = 161
2.3 Estimating drug requirements : ordering and stocking drugs = 166
2.4 Issuing and controlling use of drugs = 172
Chapter 3 Managing money = 177
3.1 Keeping an accounts ledger = 178
3.2 Using a petty-cash imprest system = 180
Chapter 4 Managing time = 185
4.1 Finding out how time is used = 187
4.2 Preparing a health unit timetable = 190
4.3 Preparing health unit schedules = 193
4.4 Preparing duty rosters = 196
4.5 Preparing a programme chart = 199
4.6 Preparing a year calendar = 201
Chapter 5 Managing space = 203
5.1 Arranging work-space = 204
5.2 Arranging work-flow = 205
5.3 Identifying the catchment area = 208
5.4 Using maps in district health work = 209
5.5 Making a health district sketch map = 212
Chapter 6 Managing paperwork = 215
6.1 The functions of an office in a health centre = 216
6.2 How to write official letters = 218
6.3 Setting up a filing system = 222
Exercises = 227
PART Ⅳ MANAGING PRIMARY HEALTH CARE SERVICES = 261
Introduction = 263
Chapter 1 Planning health activities = 267
1.1 Looking at the situation = 269
1.2 Selecting important problems = 278
1.3 Setting objectives = 285
1.4 Reviewing obstacles and limitations = 292
1.5 Making a plan = 296
Chapter 2 Implementing health activities = 311
2.1 Coordinating the work of the health team = 312
2.2 Monitoring and redirecting a programme = 318
2.3 Supervising in action = 323
Chapter 3 Evaluating health activities = 329
3.1 How to evaluate achievement = 330
3.2 How to evaluate work progress = 332
3.3 Appraising staff performance = 336
3.4 Evaluating use of resources = 340
3.5 The management audit = 342
Exercises = 345
GLOSSARY = 361
