| 000 | 00955camuu2200265 a 4500 | |
| 001 | 000000639600 | |
| 005 | 19990705112305 | |
| 008 | 960711s1997 njua b 001 0 eng | |
| 010 | ▼a 96032907 | |
| 015 | ▼a GB97-5399 | |
| 020 | ▼a 0135694507 | |
| 040 | ▼a DLC ▼c DLC ▼d C#P ▼d UKM | |
| 049 | ▼l 121038838 ▼f 과학 | |
| 050 | 0 0 | ▼a QA76.76.S66 ▼b T68 1997 |
| 082 | 0 0 | ▼a 005.3/068/8 ▼2 20 |
| 090 | ▼a 005.30688 ▼b T728a | |
| 100 | 1 | ▼a Tourniaire, Francoise. |
| 245 | 1 4 | ▼a The art of software support : ▼b design and operation of support centers and help desks / ▼c Francoise Tourniaire and Richard Farrell. |
| 260 | ▼a Upper Saddle River, N.J. : ▼b Prentice Hall PTR, ▼c c1997. | |
| 300 | ▼a xii, 336 p. : ▼b ill. ; ▼c 24 cm. | |
| 504 | ▼a Includes bibliographical references (p. 331) and index. | |
| 650 | 0 | ▼a Software support. |
| 650 | 0 | ▼a Computer software industry ▼x Customer services. |
| 700 | 1 | ▼a Farrell, Richard. |
소장정보
| No. | 소장처 | 청구기호 | 등록번호 | 도서상태 | 반납예정일 | 예약 | 서비스 |
|---|---|---|---|---|---|---|---|
| No. 1 | 소장처 과학도서관/Sci-Info(2층서고)/ | 청구기호 005.30688 T728a | 등록번호 121038838 | 도서상태 대출가능 | 반납예정일 | 예약 | 서비스 |