상세정보

This comprehensive work on the software delivery process is a step-by-step guide on how to build a process management framework, which is set in the context of the wider quality debate. Practical coverage includes: software supply chain management, process mapping, performance indicators and measurement, and standards and accreditation.

정보제공 :

CONTENTS
Quality Forum = xi
Preface = xiii
Introduction = xv
Section 1 = 1
 1 The quality improvement dilemma = 3
  1.1 The capital Q = 4
  1.2 Hands-up the cynics = 5
  1.3 The quality ghetto = 8
  1.4 A plethora of plans = 10
  1.5 The customer-supplier friction belt = 11
  1.6 The invisible mountain = 13
  1.7 Informed empowerment = 14
  1.8 The standards Mafia = 16
  1.9 A methodology too far = 18
  1.10 The missing process = 19
 2 Why process management? = 21
  2.1 Supply chain management = 21
  2.2 'I don't make widgets' = 23
  2.3 What's new? = 25
  2.4 Backing the business = 27
  2.5 A purple people eater = 29
  2.6 The experience base = 30
  2.7 Cycles, chains, and sealing wax = 32
  2.8 Spot the hot spots = 34
  2.9 Lucky numbers = 36
 3 What help is software process design? = 38
  3.1 The firing line = 39
  3.2 Client centres = 41
  3.3 Products on platforms = 42
  3.4 Software process design = 44
  3.5 Suboptimization = 48
  3.6 Transformer power = 50
Section 2 = 53
 4 The importance of purpose = 55
  4.1 Cracking eggs = 56
  4.2 Staking out the stakeholders = 58
  4.3 Characters in search of a director = 59
  4.4 Marking time = 62
  4.5 Strike power = 65
  4.6 Rich pictures = 67
  4.7 Right effort = 70
  4.8 A living hand = 72
 5 Identifying key operations = 76
  5.1 Organizational dynamics = 77
  5.2 Key management operations = 80
  5.3 Escape from fortress functions = 92
 6 Connecting process to success = 93
  6.1 Making the connection = 94
  6.2 Evaluating value = 95
  6.3 Capturing success factors = 97
  6.4 Quality function deployment = 101
  6.5 Marketing = 105
  6.6 Product and service planning = 105
  6.7 Product and service design = 107
  6.8 Product and service process design = 110
  6.9 Production and delivery = 112
 7 A process management framework = 114
  7.1 Getting a grip on the process = 115
  7.2 The capability maturity model = 116
  7.3 Phased transition = 118
  7.4 Inventory phase = 121
  7.5 Assessment phase = 124
  7.6 Direction phase = 124
  7.7 Breakthrough phase = 126
  7.8 Building the experience base = 128
  7.9 Standards accreditation = 129
 8 Making the process visible = 131
  8.1 Going fishing = 132
  8.2 Lunch is served = 134
  8.3 Earned value = 136
  8.4 Structured analysis and design techniques = 138
  8.5 Block diagram = 142
  8.6 State transition diagram = 144
  8.7 Deployment flow chart = 147
  8.8 Petri net = 151
  8.9 The process mapping tool box = 153
 9 Diagnosing the process = 155
  9.1 The wayward path = 156
  9.2 Working with your team = 158
  9.3 Effective work = 160
  9.4 Cycle times = 161
  9.5 Reinventing the rivet = 162
  9.6 Secret goalposts = 163
  9.7 Complexity = 165
  9.8 Chinese whispers = 166
  9.9 Interrupts = 168
  9.10 Delays = 169
  9.11 Jack-in-the-box = 170
  9.12 Bottlenecks = 171
  9.13 Becoming a hero = 172
 10 Streamlining and simplification = 173
  10.1 A purposeful unity = 174
  10.2 Client focus = 175
  10.3 Patterns of decision-making = 177
  10.4 Information criticality = 179
  10.5 Balance and synchronization = 183
  10.6 Standardization and automation = 186
Section 3 = 191
 11 Performance indicators and measurement = 193
  11.1 Measuring up to success = 193
  11.2 Sizing the problem = 195
  11.3 Bite-size elephants = 198
  11.4 Radar = 200
  11.5 Joystick response = 200
  11.6 Black box = 202
  11.7 Sextant = 203
  11.8 Tachometer = 204
  11.9 Fuel gauge = 206
  11.10 What, no speedometer? = 208
  11.11 Targets - a health warning = 211
 12 A learning process = 213
  12.1 People, roles, and competencies = 214
  12.2 Chalk, talk, and walking the tightrope = 217
  12.3 Process awareness = 219
  12.4 Process-oriented effort management = 220
  12.5 Managing information criticality = 223
  12.6 Product knowledge = 225
  12.7 Stakeholder focus = 225
  12.8 Decision-making = 226
  12.9 Stepping up = 228
 13 Learning from outside = 230
  13.1 Removing the blinkers = 230
  13.2 Benchmarking = 232
  13.3 Implementing benchmarked operations = 236
  13.4 Automating operations = 238
  13.5 Automating the process = 240
  13.6 Measuring the impact = 242
Appendix A - Workflow management software and suppliers = 244
Bibliography = 246
Index = 252