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In Electronic Business Communications, Mike Chesher and Ricky Kaura tell you all that you need to know about electronic commerce over the Internet. All the major topics are covered: - How electronic business communications can give you the edge over your competitors; - How you can develop effective business strategies for electronic commerce; - All you need to know about EDI/E-commerce Security concerns? What security concerns ¨ the Internet is open for business! - What are the E-commerce standards and why do they matter? - Making the most of trading via the Internet and value added networks; - Breakthroughs in Web-based EDI and Internet applications Information highway initiatives; - Lots of case studies are included. Anyone working in or coming into contact with the exciting world of business electronic communications will find something to interest them here.

In Electronic Business Communications, Mike Chesher and Ricky Kaura tell you all that you need to know about electronic commerce over the Internet. All the major topics are covered: - How electronic business communications can give you the edge over your competitors; - How you can develop effective business strategies for electronic commerce; - All you need to know about EDI/E-commerce Security concerns? What security concerns ¨ the Internet is open for business! - What are the E-commerce standards and why do they matter? - Making the most of trading via the Internet and value added networks; - Breakthroughs in Web-based EDI and Internet applications Information highway initiatives; - Lots of case studies are included. Anyone working in or coming into contact with the exciting world of business electronic communications will find something to interest them here.

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A.- 1. Business Context.- Three Introductory Scenarios.- Purchasing a Gif.- Sending Minutes of a Meetin.- Small Business Use.- People and Information Technology.- The Business Manager.- Competition.- Case Study - Wincanton Logistics.- Speed/Time to Market.- Example - Financial Services.- Example - Fashion Industry.- Example - Office Supplies.- Quality.- Customer Service.- Example - Domestic Insurance.- Example - Automotive After-market.- Business Productivity Improvements.- 2. Organizational/Cultural Changes.- From Downsizing to Rightsizing.- Business Process Re-engineering.- What is BPR?.- Cultural Change.- IT and Empowerment.- Where BPR Fails.- BPR In Europe.- Buzzword or Strategy.- 3. Information Society and Technology Impact.- Background.- Efficiency Improvements.- Example - Hawker Siddeley Aviation.- Personal Effectiveness.- Competitive Edge.- Example - AA Sabre System.- Example - American Hospital Supply Company.- Example - Benetton.- Example - DHL.- New Generation.- Information Society.- European Initiatives.- US Initiatives and the Internet.- Initiatives in the Far East.- Internet Shaping IT Strategies.- Information Technology Trends.- End User Computing.- Distributed Computing.- Networking.- Multimedia and the Web.- Change and Information Technology.- 4. Electronic Commerce Evolution.- Example - Retail Banking.- Birth of Electronic Commerce.- Messaging Technology.- Electronic Mail (E-mail).- Example - GE.- Electronic Data Interchange (EDI).- Case Study - Henkel.- Application Messaging (AM).- Case Study - The Stationary Office.- Characteristics of Electronic Commerce.- Electronic Commerce from an IT perspective.- Teleworking.- Outsourcing of IT Functions.- Internet - Removing the Barriers.- Convergence Between Domestic and Business Usage.- Values Added Network Services.- Internet Service Providers.- World Wide Web Creating Marketspaces.- B.- 5. Traditional Business Communications.- Working with Information.- Media Choices.- Historical perspective.- Factors Impacting Media Choices.- Patterns of Business Communications.- Post.- Telex.- Telephone.- Voicemail.- Facsimile.- Corporate Messaging in Evolution.- 6. Introduction to Electronic Commerce.- Background.- Electronic Mail for People (E-mail).- The Standards Issue.- Electronic Mail to Telex, FAX and Postal Delivery.- Universal Mailbox.- Electronic Mail Enabled Applications.- Electronic Data Interchange for Computer Applications.- Benefits of EDI.- Differing Characteristics of EDI.- EDI Standards.- Transmitting EDI Messages.- Application Messaging and CORBA.- Information Management (Notes, Exchange & Web).- Directory Services.- Organizational Considerations.- 7. Internet Dominance of Electronic Commerce.- What is the Internet.- Overview of Internet Technologies.- Intranets and Extranets.- Various Examples.- Case Study - BT.- Case Study - Tyson Food.- Internet Commerce Evolution.- Electronic Marketplaces and the Web.- Basic Model.- Business to Consumer (e-commerce).- Case Study - Slate.- Business to Business (E-commerce).- Case Study - GE Lighting.- EDI over the Internet.- EDI Web Forms.- Security.- 8. Business Strategies for Electronic Commerce.- Extended Enterprise.- Strategic Management & Information Technology.- Information Systems Development Framework.- Macro Planning.- Micro Planning.- Information Analysis.- System Development Process.- Approaches to the Integration of Business and IT Strategies.- Integration Summary.- Electronic Commerce Strategy Development.- Business Driven.- Customer Focus.- The Extended Organization.- Remaining Flexible.- Integration.- Information and Knowledge.- Key Supporting IT Strategies.- Thick Architecture.- Application Software Packages.- Networking.- Electronic Messaging.- Desktop Strategy.- Secutity.- Key Supporting IT Strategies Summary.- C.- 9. Open Systems.- Worldwide Problem.- Why Use Standards?.- What are Standards?.- De Jure Standards Makers.- Internet Standards Process.- What are Open Systems?.- Operating Systems.- UNIX Sta

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