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Non-linguistic analysis of call center conversations [electronic resource]

자료유형

E-Book(소장)

개인저자

Kopparapu, Sunil K.

서명 / 저자사항

Non-linguistic analysis of call center conversations [electronic resource] / Sunil Kumar Kopparapu.

발행사항

Cham : Springer International Publishing : Imprint: Springer, 2015.

형태사항

1 online resource (xii, 83 p.) : ill. (some col.).

총서사항

SpringerBriefs in electrical and computer engineering,2191-8112

ISBN

9783319008974

요약

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

일반주기

Title from e-Book title page.

내용주기

Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.

서지주기

Includes bibliographical references and index.

이용가능한 다른형태자료

Issued also as a book.

일반주제명

Engineering. Speech processing systems. Automatic speech recognition.

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020		▼a 9783319008974
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082	0 4	▼a 006.454 ▼2 23
084		▼a 006.454 ▼2 DDCK
090		▼a 006.454
100	1	▼a Kopparapu, Sunil K.
245	1 0	▼a Non-linguistic analysis of call center conversations ▼h [electronic resource] / ▼c Sunil Kumar Kopparapu.
260		▼a Cham : ▼b Springer International Publishing : ▼b Imprint: Springer, ▼c 2015.
300		▼a 1 online resource (xii, 83 p.) : ▼b ill. (some col.).
490	1	▼a SpringerBriefs in electrical and computer engineering, ▼x 2191-8112
500		▼a Title from e-Book title page.
504		▼a Includes bibliographical references and index.
505	0	▼a Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
520		▼a The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
530		▼a Issued also as a book.
538		▼a Mode of access: World Wide Web.
650	0	▼a Engineering.
650	0	▼a Speech processing systems.
650	0	▼a Automatic speech recognition.
830	0	▼a SpringerBriefs in electrical and computer engineering.
856	4 0	▼u https://oca.korea.ac.kr/link.n2s?url=http://dx.doi.org/10.1007/978-3-319-00897-4
945		▼a KLPA
991		▼a E-Book(소장)

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중앙도서관

No.	소장처	청구기호	등록번호	도서상태	반납예정일	예약	서비스
No. 1	소장처 중앙도서관/e-Book 컬렉션/	청구기호 CR 006.454	등록번호 E14025252	도서상태 대출불가(열람가능)	반납예정일	예약	서비스 M

Non-linguistic analysis of call center conversations [electronic resource]

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