CONTENTS
PREFACE = ⅶ
PART Ⅰ MANAGEMENT CONTROL SYSTEMS AND MANAGERIAL CONTROLS
1 INTRODUCTION TO MANAGEMENT CONTROL SYSTEMS = 1
Case 1-1 Logistics Systems Limited = 24
Case 1-2 Central Hospital = 31
2 DESIGNING THE CONTROL PROCESS AND MANAGERIAL CONTROLS = 38
Case 2-1 Leon Horn Efficiency Expert = 57
Case 2-2 "Racy" Jones = 59
Case 2-3 Fairfield Inn (A) = 60
3 KEY SUCCESS VARIABLES AND PERFORMANCE MEASURES = 77
Case 3-1 Fairfield Inn (A) = 105
Case 3-2 The Beer Game = 106
Case 3-3 Mercury Stores = 112
PART Ⅱ MUTUALLY SUPPORTIVE SYSTEMS MODEL (MSSM) FOR THE DESIGN OF CONTROL SYSTEMS
4 STYLE AND CULTURE AND THE DESIGN OF CONTROL SYSTEMS = 118
Case Data : 21st Century Electronics／Performance Improvement Teams = 138
Case 4-1 21st Century Electronics : Receiving Department = 139
Case 4-2 21st Century electronics : Shipping Department = 140
Case 4-3 Logistics Systems Limited = 142
Case 4-4 Central Hospital = 143
5 INFRASTRUCTURE Ⅰ : ORGANIZING FOR ADAPTIVE CONTROL = 144
Case 5-1 Electronic Division (A) = 176
Case 5-2 Cable Technology corporation = 179
Case 5-3 21st Century Electronics : Metrology Department = 184
6 INFRASTRUCTURE Ⅱ : AUTONOMY, RESPONSIBILITY CENTERS, AND PERFORMANCE MEASUREMENT = 185
Case 6-1 Citizens Hospital = 221
Case 6-2 Mid-Atlantic University = 225
Case 6-3 Tate Brothers Ice Cream = 229
Case 6-4 Warren Ford = 232
7 REWARD SYSTEMS = 237
Case 7-1 USML = 252
Case 7-2 Lincoln electric Company, 1989 = 253
Case 7-3 The J. Walter Thompson Advertising Agency = 264
Case 7-4 Integrated Securities Group and the Drysdale Fiasco = 269
8 COMMUNICATIONS AND INTEGRATION = 271
Case 8-1 VeriFone = 287
Case 8-2 The Role of the Chiefs = 306
9 STRATEGIC PLANNING AND PROGRAMMING = 308
DIVERSIFIED ELECTRONICS = 337
Case 9-1 New Semiconductor Product = 339
Case 9-2 Computer-Aided Design System = 340
Case 9-3 Facility Expansion = 341
10 CAPITAL BUDGETING METHODS = 342
Case 10-1 Downtown Parking Authority = 376
Case 10-2 Cycle World, Inc. = 379
11 OPERTIONAL PLANNING = 383
Case 11-1 Cycle World = 406
Case 11-2 Medco, Inc. = 407
Case 11-3 McDonough Corporation = 410
12 MANAGERIAL COSTING Ⅰ : TRADITIONAL SYSTEMS = 420
Case 12-1 Paramount Cycle Company = 440
13 MANAGERIAL COSTING Ⅱ : ACTIVITY BASED COSTING = 453
Case 13-1 Quality Machine Products = 472
Case 13-2 Destin Brass Products Company = 474
Case 13-3 Prism Printing Company = 482
14 CONTINUOUS IMPROVEMENT METHODS = 489
Case 14-1 Allrite Superior Interconnections (All-Si) : A Benchtrending Study = 514
PART Ⅲ SPECIAL APPLICATIONS OF CONTROL SYSTEMS
15 CONTROL OF COMPLEX PROGRAMS Ⅰ : PROGRAM PLANNING = 540
Case 15-1 General Aviation = 546
16 CONTROL OF COMPLEX PROGRAMS Ⅱ : FINANCIAL PLANNING RESOURCE SCHEDULING, BUDGETING, AND REPORTING = 557
Case 16-1 Northwest Research Laboratory : The Local Network (LAN) Project = 581
17 CONTROL OF MULTINATIONAL OPERATIONS = 589
Case 17-1 AB Thorsten (A) = 609
Case 17-2 AB Thorsten (B) = 617
Case 17-3 AB Thorsten (C) = 620
Case 17-4 Granada's Power Gadgets = 624
Case 17-5 EMC : Strategic Multinational Transfer Pricing = 626
18 CONTROL OF NONPROFIT DNSTITUTIONS = 630
Case 18-1 City Hospital = 645
19 MANAGEMENT CONTROL OF THE ETHICAL DIMENSION OF ORGANIZATIONS = 648
Case 19-1 The Case of Double Standards = 655
INDEX = 656
