| 000 | 00911pamuuu200253 a 4500 | |
| 001 | 000000023660 | |
| 005 | 19950413093122.0 | |
| 008 | 921228s1993 wiua b 001 0 eng | |
| 010 | ▼a 92046118 | |
| 020 | ▼a 0814402038 (alk. paper) : ▼c $27.95 | |
| 020 | ▼a 0873891473 (alk. paper) | |
| 035 | ▼a 92046118 | |
| 040 | ▼a DLC ▼c DLC ▼d DLC | |
| 050 | 0 0 | ▼a HD62.15 ▼b .B43 1993 |
| 082 | 0 0 | ▼a 658.5/62 ▼2 20 |
| 090 | ▼a 658.5 ▼b B392u | |
| 100 | 1 0 | ▼a Bechtell, Michele L. , ▼d 1956-. |
| 245 | 1 0 | ▼a Untangling organizational gridlock : ▼b strategies for building a customer focus / ▼c Michele L. Bechtell. |
| 260 | 0 | ▼a Milwaukee, Wis. : ▼b ASQC Quality Press ; ▼a New York, NY : ▼b AMACOM Books [distributor] , ▼c c1993. |
| 300 | ▼a xxv, 347 p. : ▼b ill. ; ▼c 24 cm. | |
| 504 | ▼a Includes bibliographical references and index. | |
| 650 | 0 | ▼a Customer service. |
| 650 | 0 | ▼a Organizational effectiveness. |
| 650 | 0 | ▼a Total quality management. |
소장정보
| No. | 소장처 | 청구기호 | 등록번호 | 도서상태 | 반납예정일 | 예약 | 서비스 |
|---|---|---|---|---|---|---|---|
| No. 1 | 소장처 중앙도서관/교육보존A/6 | 청구기호 658.5 B392u | 등록번호 111024627 | 도서상태 대출가능 | 반납예정일 | 예약 | 서비스 |