상세정보

This leading text for production and operations management courses shows students how managers plan and control operations to achieve optimum productivity, top quality, and customer satisfaction. The book follows its traditional organization of planning and control before design, which helped make it a market leader. It gives balanced coverage of both services and manufacturing, and the relationship between business planning, production planning, and master scheduling is shown. Stressing management of on-going systems in both manufacturing and service industries, the fifth edition covers both descriptive and quantitative methods throughout. This revision has been updated to reflect such current issues as TQM, continuous improvement, JIT, international operations, and changing technologies. In addition, the problem material has been extensively revised. New to this edition - integrates issues associated with the globalization of the world economy and the growing globalization of production (ch. 16); now two chapters on quality - ch. 13 on statistical quality control and new ch. 12 on total quality management and a new ch. 19 on continuous improvement; new application box in each chapter, "Customer Satisfaction", spells out how each P/OM function adds value and increases customer satisfaction; three new in-text plant tours. Additionally available are: Instructor's Manual/Test Bank (0-07-016991-8); Solutions Manual (0-07-016992-6); Overhead Transparencies (0-07-074588-9); Video Plant Tours and Guide (0-07-911523-3); Computerized Test Bank - IBM 5.25" (0-07-833352-0); Computerized Test Bank - IBM 3.5" (0-07-833353-9); Study Guide (0-07-016989-6).

정보제공 :

CONTENTS
Preface = xxiii
PART ONE FOUNDATION MATERIAL
 1 Zeroing in on Operations = 2
  SUPPLEMENT A Tour of a Repetitive Production Plant : Nissan Motor Manufacturing Corporation, U. S. A. = 24
  SUPPLEMENT B Tour of a Job Shop : Teledyne Brown Engineering Fabrication and Assembly Plant Ⅰ = 32
  SUPPLEMENT C Tour of a Service Operation : A View of Wal-Mart's Distribution System = 38
  SUPPLEMENT D Historical Perspective : Progress in Operations Management = 44
 2 Operations Strategy = 50
  SUPPLEMENT E Decision Making = 72
 3 Forecasting Demand = 88
PART TWO PLANNING AND CONTROLLING OPERATIONS
 4 Planning for Operations and Capacity = 142
 5 Overview of Materials Management = 182
 6 Managing Independent-Demand Inventory = 216
 7 Managing Dependent-Demand Inventory = 254
 8 Scheduling and Controlling Manufacturing = 300
 9 Just-in-Time Manufacturing or Manufacturing Excellence = 340
 10 The Nature and Scheduling of Services = 366
  SUPPLEMENT F Simulation = 400
 11 Scheduiling and Controlling Projects = 414
  SUPPLEMENT G Maintenance = 450
 12 Total Quality Management = 460
 13 Statistical Quality Control = 484
PART THREE DESIGN OF OPERATIONS SYSTEMS
 14 Facility Location = 520
 15 Layout of Facilities = 548
 16 Design and Manage for Technological Advantage = 596
 17 Job Design = 626
 18 Work Measurement and Compensation = 654
 19 The Future : Global Competition and Continuous Improvement = 682
  SUPPLEMENT H Linear Programming = 692
Appendices = 717
Index = 729