| 000 | 00952camuu22002894a 4500 | |
| 001 | 000000797427 | |
| 005 | 20030530101619 | |
| 008 | 000225s2000 maua b 001 0 eng | |
| 010 | ▼a 00027445 | |
| 020 | ▼a 1580530508 (alk. paper) | |
| 040 | ▼a DLC ▼c DLC ▼d 211009 | |
| 042 | ▼a pcc | |
| 049 | 1 | ▼l 111230083 |
| 050 | 0 0 | ▼a T58.64 ▼b .S955 2000 |
| 082 | 0 0 | ▼a 658.4/032 ▼2 21 |
| 090 | ▼a 658.4032 ▼b S995 | |
| 245 | 0 0 | ▼a Systems modeling for business process improvement / ▼c David Bustard, Peter Kawalek, Mark Norris, editors. |
| 260 | ▼a Boston : ▼b Artech House, ▼c c2000. | |
| 300 | ▼a xviii, 367 p. : ▼b ill. ; ▼c 24 cm. | |
| 504 | ▼a Includes bibliographical references and index. | |
| 650 | 0 | ▼a Information resources management. |
| 650 | 0 | ▼a Management information systems. |
| 650 | 0 | ▼a Information technology. |
| 700 | 1 | ▼a Bustard, David , ▼d 1949- |
| 700 | 1 | ▼a Kawalek, Peter. |
| 700 | 1 | ▼a Norris, Mark. |
소장정보
| No. | 소장처 | 청구기호 | 등록번호 | 도서상태 | 반납예정일 | 예약 | 서비스 |
|---|---|---|---|---|---|---|---|
| No. 1 | 소장처 중앙도서관/교육보존A/6 | 청구기호 658.4032 S995 | 등록번호 111230083 (1회 대출) | 도서상태 대출가능 | 반납예정일 | 예약 | 서비스 |
컨텐츠정보
책소개
The effective application of information technology (IT) can be the key to achieving organizational change and improvements that directly impact your company's success in today's highly competitive business. This manual provides approaches for developing system models that bridge the traditional gap between information systems and software engineering and allow you to manage change and outcomes effectively. With contributions from researchers and practitioners in the field - including Ian Somerville, Wendy Currie, Frank Stowell and Dave Bustard - the book examines change from business, information systems and software engineering perspectives, and addresses major concepts and issues in systems engineering and business process improvement.
정보제공 :
목차
CONTENTS Foreword = ⅸ Preface = xi Chapter 1 Overview = 1 1.1 Introduction = 1 1.2 Abstracts = 4 Chapter 2 Simulation Modeling and Change Management Panaceas : The Missing Link = 13 2.1 Introduction = 13 2.2 Four Management Innovation and Change Programs = 14 2.2.1 Total Quality Management = 15 2.2.2 Just-in-Time = 16 2.2.3 Business Process Reengineering = 17 2.2.4 Process Innovation = 19 2.3 Simulation Modeling = 21 2.4 Simulation Modeling and Change Panaceas = 23 2.4.1 Simulation Modeling and TQM = 23 2.4.2 Simulation Modeling and JIT = 24 2.4.3 Simulation Modeling and BPR = 24 2.4.4 Simulation Modeling and Process Innovation = 24 2.4.5 An Example of a Business Simulator = 25 2.5 A Comparison of Change Management Programs = 26 2.6 Conclusions = 28 Chapter 3 System Dynamics in Information Systems Analysis An Evaluation Case Study = 33 3.1 Overview of Gigante = 33 3.2 The Problem = 34 3.3 Initial Investigation = 35 3.4 Problems With Traditional IS Modeling Techniques = 36 3.5 A Systems View = 36 3.6 Some Findings From the Systems Dynamics Model = 39 3.7 Comments on Use of System Dynamics for Business Process Modeling = 40 3.8 Toward Integrating the Views = 42 Chapter 4 Business Process Modeling With Objects, Costs, and Human Resources = 47 4.1 Business Process Modeling = 47 4.2 Types of Modeling and Object Orientation = 50 4.3 Model and Metamodel = 51 4.4 Activities and Their Costs = 55 4.5 Human Resource Management and Skills = 57 4.6 Conclusions = 59 Chapter 5 The Organization, the Process, and the Model = 61 5.1 Introduction = 61 5.1.1 The Problem = 62 5.2 Organizational Process Modeling = 63 5.3 A Case Study = 63 5.3.1 The What, the Why, and the How = 64 5.3.2 Designing the Process = 70 5.3.3 Software Support for the Process = 73 5.4 Discussion and Conclusions = 75 5.4.1 The Value and Basis of OPM = 75 5.4.2 The Task of Designing Software Support = 76 5.4.3 The Task of Designing Processes = 78 Chapter 6 Exploiting Organizational Knowledge in Adaptive Workflow Systems = 81 6.1 Introduction = 81 6.2 Knowledge-Based Capability Matching = 83 6.3 Motivation for Adding Knowledge About Organization and Authority = 84 6.4 Organizational Structure Modeling Language = 85 6.5 Authority Modeling Language Proposal = 87 6.5.1 The Culture Perspective = 88 6.5.2 Using Organizational Structure and Authority = 89 6.5.3 Further Authority Modeling Issues = 90 6.6 Conclusions = 90 Chapter 7 A Common Process Methodology for Engineering Process Domains = 95 7.1 Introduction = 95 7.2 Building on Past Research = 97 7.2.1 Controlled Requirements Expression = 97 7.2.2 Task Formalism Method = 98 7.3 Fitting Into a Framework = 100 7.4 Common Process Methodology = 100 7.5 Aim of CPM = 102 7.6 Main CPM Activities = 102 7.6.1 Viewpoint Generation = 102 7.6.2 Functional Viewpoint Structuring = 106 7.6.3 Information Gathering = 107 7.6.4 Viewpoint Analysis = 109 7.6.5 Systems Analysis = 110 7.6.6 Operational Analysis = 111 7.6.7 Constraints Analysis = 111 7.7 Tool Support = 112 7.8 Conclusions = 113 Chapter 8 Business Modeling Interprocess Relationships = 117 8.1 Introduction = 117 8.2 A Framework for Business Process Modeling = 118 8.2.1 Process Models = 119 8.2.2 Structural Models of Organizations = 119 8.2.3 Domain and Environmental Context = 121 8.3 Designing Interorganizational Relationships = 122 8.3.1 Applying Transaction Cost Theory to Process Reengineering = 123 8.3.2 Defining Business Process Relationships = 123 8.3.3 Stages in Process Engineering = 124 8.4 A Case Study of Process Reengineering = 127 8.4.1 Preparatory Phase = 127 8.4.2 Transaction Analysis = 128 8.4.3 Implications for Organizational Change = 130 8.5 Discussion = 131 Chapter 9 Process Improvement Using ISO 15504 = 135 9.1 Introduction = 135 9.2 Process Assessment = 136 9.3 The ISO 15504 Standard = 137 9.3.1 The Process Categories = 138 9.3.2 The Capability Levels = 139 9.3.3 The Two-Dimensional Model = 140 9.4 A Case Study = 140 9.5 Conclusions = 144 Chapter 10 Metrics-Based Process Modeling With Illustrations From the FEAST／1 Project = 147 10.1 Introduction = 147 10.2 Antecedents = 148 10.3 Feedback in the Global Software Process = 150 10.4 Feedback and the Laws of Software Evolution = 154 10.5 FEAST／1 = 155 10.6 Some FEAST／1 Results = 156 10.6.1 Black-Box Studies = 156 10.6.2 The Models as Predictors = 160 10.6.3 White-Box Studies = 162 10.7 Further Work-FEAST／2 = 164 10.8 Conclusions = 166 Chapter 11 Modeling Information System Requirements for Complex Systems = 171 11.1 Introduction = 171 11.2 UMISD = 172 11.3 Interpretivist Modeling = 172 11.4 A First Step-Using Client-Led Design = 173 11.5 Bridging the Gap = 178 11.6 Representing the Client's IS Requirements = 179 11.7 The Object-Oriented Approach = 180 11.8 Organizational Analysis, Information, and Natural Language = 181 11.9 Conclusions = 182 Chapter 12 An Interpretivist Approach to Modeling Client Requirements for Information Systems = 187 12.1 Introduction = 187 12.2 Traditional Methods of Design : The Problems = 188 12.3 Interpretivism : A Different Approach = 188 12.4 Action Research = 189 12.5 Appreciating the Situation = 190 12.6 Linking a Rich Analysis to Object-Oriented Design = 191 12.7 Conversation Modeling = 191 12.8 Coordination Maps = 193 12.9 Present Research = 193 Chapter 13 Information Systems Specifications Within the Framework of Client-Led Design = 199 13.1 Introduction = 199 13.2 Feasibility of a Link Between Soft and Hard Methods = 200 13.3 Strategies to Cross the Gap = 200 13.4 CLD : A Possible Framework for Integrating SSM With Hard Systems Development Techniques = 201 13.5 Integration of DFD Into CLD = 202 13.6 Integration of 00 Into CLD = 203 13.7 Integration of Situation Theory Into CLD = 206 13.8 Conclusions = 209 Chapter 14 Developing a Business-IT Coevolutionary Change Plan = 213 14.1 Introduction = 213 14.1.1 Basic Change Model = 214 14.2 The Coevolutionary Change Process = 215 14.3 Stage 1 : Understanding the Situation of Concern = 218 14.4 Stage 2 : Defining the Target System = 221 14.4.1 Root Definitions = 221 14.4.2 Conceptual Models = 222 14.4.3 IT Support = 223 14.5 Stage 3 : Defining the Initial System = 225 14.5.1 Activity Mapping = 226 14.5.2 Organizational Mapping = 227 14.5.3 Surplus Activity Identification = 227 14.5.4 IT Mapping = 227 14.5.5 Surplus IT Identification = 228 14.6 Stage 4 : Developing Recommendations for Change = 228 14.6.1 Recommendation Summary = 228 14.6.2 Change Increments = 229 14.7 Conclusions = 230 Chapter 15 Relating Organizational Semiotics, Process Modeling, and Stakeholder Viewpoints to Elucidate and Record Requirements = 233 15.1 Introduction = 233 15.2 Semantic Analysis and Ontology Charts = 234 15.3 Features of Ontology Charts = 236 15.3.1 Insurance Claim Example = 236 15.3.2 Affordances and Processes = 237 15.3.3 Roles and Legitimate Concerns = 238 15.3.4 Limitations of Ontology Charts = 239 15.4 The Elicitation Process = 239 15.5 A Case Study = 240 15.5.1 Problem Definition = 240 15.5.2 Candidate Term Generation = 241 15.5.3 Candidate Grouping = 241 15.5.4 Ontology Charting = 241 15.5.5 Gathering User Viewpoints = 242 15.5.6 Modeling Processes = 243 15.6 Conclusions = 245 Chapter 16 Modeling Organizational Communication : Top-Down Analysis and Bottom-Up Diagnosis = 249 16.1 Introduction = 249 16.2 A Framework for Modeling Organizations = 250 16.2.1 A Model of a Learning Organization = 250 16.2.2 Measures of Performance-Communication Effectiveness = 251 16.3 Top-Down Analysis = 252 16.3.1 Extended Structure Analysis = 252 16.3.2 Tools for Top-Down Analysis = 254 16.4 Bottom-Up Diagnosis = 257 16.4.1 Message Coding = 257 16.4.2 Mapping Communication = 258 16.5 Top-Down and Bottom-Up = 259 16.6 Conclusions = 260 Chapter 17 Social Analysis in the Requirements Engineering Process : From Ethnography to Method = 263 17.1 Introduction = 263 17.2 Ethnographers Working With Designers = 264 17.2.1 Strengths = 266 17.2.2 Weaknesses = 267 17.2.3 Outcomes = 267 17.3 Modifying Ethnography = 267 17.3.1 Moving out From the Control Room = 267 17.3.2 Presenting Ethnography in RE = 268 17.3.3 Strengths = 270 17.3.4 Weaknesses = 270 17.3.5 Outcomes = 271 17.4 Ethnographically Informed Method = 271 17.4.1 Viewpoint-Oriented Requirements = 272 17.4.2 Social Viewpoints and Concerns = 272 17.4.3 Linking With System Models = 276 17.4.4 Strengths = 278 17.4.5 Weaknesses = 278 17.4.6 Outcomes = 279 17.5 Conclusions = 279 Chapter 18 Overcoming the Legacy Dilemma : Modeling Sociotechnical Change Options = 283 18.1 Problems of Legacy Systems and Some Solutions = 283 18.2 The SABA Model = 285 18.3 The Organizational Scenarios Tool = 286 18.4 The Technology Scenarios Tool = 288 18.5 An Example = 291 18.6 Conclusions = 293 Chapter 19 Models, Diagrams, and Their Importance to Information Systems Analysis and Design = 295 19.1 Introduction = 295 19.2 Information Systems Analysis = 296 19.3 An Historical Context for Models and Modeling = 297 19.4 Categorizations of Models = 298 19.4.1 Infological Versus Datalogical = 299 19.4.2 Interpretivist Versus Functionalist = 300 19.5 Information Systems Analysis and Modeling = 301 19.6 Diagrams and Diagramming = 304 19.6.1 Diagrams and ISA = 306 19.7 Conclusions-The Need for and Nature of Awareness = 307 Chapter 20 Ontological Support for Business Process Improvement = 313 20.1 Introduction = 313 20.2 Models, Goals, and Meaning = 315 20.2.1 Inherited Models From Mechanistic Organization = 315 20.2.2 The Demise of the Mechanistic Concept and the Consequences on Models = 316 20.2.3 The ABC／ABM Approach = 318 20.3 Evolution and Similarities = 319 20.3.1 Improvement in Procedures = 320 20.3.2 System Redesign = 320 20.3.3 The Coevolution of Information and Management Systems = 321 20.4 Similarities = 322 20.5 Integration Through Metamodeling = 323 20.5.1 UML : A Modeling Notation = 323 20.5.2 Ontologies = 325 20.5.3 From Object-Oriented Programming to Ontology-Driven Modeling = 328 20.6 Conclusions = 329 Chapter 21 Compositional Modeling : The Formal Perspective = 333 21.1 Introduction = 333 21.2 Interval Temporal Logic = 335 21.2.1 ITL : Syntax and Semantics = 335 21.2.2 Data Representation in ITL = 336 21.3 Public Service Systems : A Case Study = 336 21.3.1 System Description = 337 21.4 Compositional Modeling = 338 21.5 Animations and Execution = 340 21.6 Discussion = 341 Appendix 21A = 347 21A.1 Frequently Used ITL Constructs = 347 21A.2 ITL Specification of Client and Cash Point = 348 21A.2.1 Cash Point Component = 348 21A.2.2 Client Component = 349 21A.2.3 Specification of Auxiliary Functions = 352 Index = 355