| 000 | 01051namuu2200313 a 4500 | |
| 001 | 000000862119 | |
| 005 | 20040126155103 | |
| 008 | 031230s1997 enka 001 0 eng d | |
| 020 | ▼a 1853963623 | |
| 040 | ▼a 211009 ▼c 211009 ▼d 211009 | |
| 049 | 1 | ▼l 111258090 |
| 082 | 0 4 | ▼a 658.4 ▼2 21 |
| 090 | ▼a 658.4 ▼b K96m ▼c 3 | |
| 100 | 1 | ▼a Kunst, Paul |
| 245 | 1 0 | ▼a Managing service quality. ▼n 3 / ▼c ed. by Paul Kunst, Jos Lemmink. |
| 260 | ▼a London : ▼b Paul Champman, ▼c [1997]. | |
| 300 | ▼a 184 p. : ▼b ill. ; ▼c 25 cm. | |
| 490 | 1 | ▼a Quality management in services |
| 500 | ▼a Includes index | |
| 504 | ▼a Includes references | |
| 504 | ▼a Includes appendix | |
| 650 | 0 | ▼a Customer services ▼x Management |
| 650 | 0 | ▼a Customer services ▼x Quality control |
| 650 | 0 | ▼a Service industries ▼x Management |
| 650 | 0 | ▼a Service industries ▼x Quality control |
| 650 | 0 | ▼a Total quality management |
| 700 | 1 | ▼a Lemmink, Jos |
| 830 | 0 | ▼a Quality management in services(Series : London, England) |
소장정보
| No. | 소장처 | 청구기호 | 등록번호 | 도서상태 | 반납예정일 | 예약 | 서비스 |
|---|---|---|---|---|---|---|---|
| No. 1 | 소장처 중앙도서관/교육보존A/6 | 청구기호 658.4 K96m 3 | 등록번호 111258090 | 도서상태 대출가능 | 반납예정일 | 예약 | 서비스 |