CONTENTS
1 Projects in Contemporary Organizations = 1
1.1 The Definition of a "Project" = 8
1.2 Why Project Management? = 12
1.3 The Project Life Cycle = 14
1.4 The Structure of This Text = 19
PROJECT MANAGEMENT IN PRACTICE： Implementing Strategy Through Projects at Blue Cross／Blue Shield = 8
PROJECT MANAGEMENT IN PRACTICE： The Olympic Torch Relay Project = 11
PROJECT MANAGEMENT IN PRACTICE： Demolishing San Francisco's Bridges Safely = 18
DIRECTED READING： Lessons for an Accidental Profession = 25
PART Ⅰ PROJECT INITIATION
2 Project Selection = 39
2.1 Criteria for Project Selection Models = 40
2.2 The Nature of Project Selection Models = 42
2.3 Types of Project Selection Models = 45
2.4 Analysis Under Uncertainty The Management of Risk = 62
2.5 Comments on the Information Base for Selection = 66
2.6 Project Proposals = 68
PROJECT MANAGEMENT IN PRACTICE： Project Selection for Spent Nuclear Fuel Cleanup = 52
PROJECT MANAGEMENT IN PRACTICE： Selecting a Composting Project at Larry's Markets = 61
PROJECT MANAGEMENT IN PRACTICE： The Military Mobile Communication System A Procurement Innovation = 71
DIRECTED READING： Automotive Builder, Inc.: The Stanhope Project = 79
3 The Project Manager = 85
3.1 Project Management and the Project Manager = 87
3.2 Special Demands on the Project Manager = 95
3.3 Selecting the Project Manger = 107
3.4 Problems of Cultural Differences = 112
3.5 Impact of Institutional Environments = 117
3.6 Multicultural Communications and Managerial Behavior = 124
PROJECT MANAGEMENT IN PRACTICE： The Project Management Career Path at AT&T = 93
PROJECT MANAGEMENT IN PRACTICE： Wreckmaster at a New York Subway Accident = 104
PROJECT MANAGEMENT IN PRACTICE： Success at Energo by Integrating Two Diverse Cultures = 116
PROJECT MANAGEMENT IN PRACTICE： Project Management in Brazil During Unstable Times = 121
DIRECTED READING： What It Takes to Be A Good Project Manager = 134
4 Project Organization = 139
4.1 The Project as Part of the Functional Organization = 141
4.2 Pure Project Organization = 145
4.3 The Matrix Organization = 147
4.4 Mixed Organizational Systems = 152
4.5 Choosing an Organizational Form = 154
4.6 The Project Team = 160
4.7 Human Factors and the Project Team = 163
PROJECT MANAGEMENT IN PRACTICE： Reorganizing for Project Management at Prevost Car = 144
PROJECT MANAGEMENT IN PRACTICE： Converting to Project Management in Government Agencies = 159
PROJECT MANAGEMENT IN PRACTICE： South African Repair Success through Teamwork = 168
DIRECTED READING： The Virtual Project： Managing Tomorrow's Team Today = 175
5 Project Planning = 182
5.1 Initial Project Coordination = 184
5.2 Systems Integration = 192
5.3 Sorting Out the Project = 193
5.4 The Work Breakdown Structure and Linear Responsibility Charts = 203
5.5 Interface Coordination through Integration Management = 209
PROJECT MANAGEMENT IN PRACTICE： Extensive Project Planning for Kodak's New Photographic System = 190
PROJECT MANAGEMENT IN PRACTICE： Disaster Project Planning in Iceland = 202
DIRECTED READING： Planning for Crisis in Project Management = 217
6 Conflict and Negotiation = 226
6.1 The Nature of Negotiation = 229
6.2 Partnering, Chartering, and Change = 230
6.3 Conflict and the Project Life Cycle = 234
6.4 Some Requirements and Principles of Negotiation = 243
6.5 Negotiation in Action The Quad Sensor Project = 246
PROJECT MANAGEMENT IN PRACTICE： Selling New Area Codes to Consumers Who Don't Want Them = 228
PROJECT MANAGEMENT IN PRACTICE： A Consensus Feasibility Study for Montreal's Archipel Dam = 242
DIRECTED READING： Methods of Resolving Interpersonal Conflict = 252
PART Ⅱ PROJECT IMPLEMENTATION
7 Budgeting and Cost Estimation = 261
7.1 Estimating Project Budgets = 264
7.2 Improving the Process of Cost Estimation = 276
PROJECT MANAGEMENT IN PRACTICE： Pathfinder Mission to Mars on a Shoestring = 263
PROJECT MANAGEMENT IN PRACTICE： Competing the Limerick Nuclear Facility Under Budget = 274
PROJECT MANAGEMENT IN PRACTICE： Managing Costs at Massachusetts' Neighborhood Heath Plan = 290
DIRECTED READING： Tree Perceptions of Project Cost = 295
8 Scheduling = 302
8.1 Background = 302
8.2 Network Techniques： PERT and CPM = 307
8.3 Gantt Charts = 332
8.4 Extensions and Applications = 339
PROJECT MANAGEMENT IN PRACTICE： Replacing the Atigun Section of the Trans Alaska Pipeline = 304
PROJECT MANAGEMENT IN PRACTICE： Hosting the Annual Project Management Institute Symposium = 336
DIRECTED READING： The Sharon Construction Corporation = 359
9 Resource Allocation = 361
9.1 Critical Path Method Crashing a Project = 363
9.2 The Resource Allocation Problem = 371
9.3 Resource Loading = 372
9.4 Resource Leveling = 375
9.5 Constrained Resource Scheduling = 378
9.6 Multiproject Scheduling and Resource Allocation = 388
PROJECT MANAGEMENT IN PRACTICE： Expediting Los Angeles Freeway Repairs After the Earthquake = 362
PROJECT MANAGEMENT IN PRACTICE： Benefits of Resource Constraining at Pennsylvania Electric = 387
PROJECT MANAGEMENT IN PRACTICE： Minnesota DOT Ties Projects to Resources and Constraints = 399
DIRECTED READING： D.U.Singer Hospital Products Corp. = 407
10 Monitoring and Information System = 410
10.1 The Planning Monitoring Controlling Cycle = 412
10.2 Information Needs and the Reporting Process = 422
10.3 Computerized PMIS （Project Management Information Systems） = 437
PROJECT MANAGEMENT IN PRACTICE： Using Project Management Software to Schedule the Olympic Games = 411
PROJECT MANAGEMENT IN PRACTICE： Tracking Scop Creep： A Project Manager Responds = 421
PROJECT MANAGEMENT IN PRACTICE： Success Through Earned Value at Texas Instruments = 433
DIRECTED READING： Survey of Project Management Tools = 453
11 Project Control = 462
11.1 The Fundamental Purposes of Control = 464
11.2 Three Types of Control Processes = 468
11.3 Comments on the Design of Control Systems = 476
11.4 Control as a Function of Management = 482
11.5 Balance in a Control System = 487
11.6 Control of Creative Activities = 490
11.7 Control of Change and Scope Creep = 491
PROJECT MANAGEMENT IN PRACTICE： Extensive Controls for San Francisco's Metro Turnback Project = 466
PROJECT MANAGEMENT IN PRACTICE： Schedule and Cost Control for Australia's New Parliament House = 483
PROJECT MANAGEMENT IN PRACTICE： Better Control of Development Projects at Johnson Controls = 494
DIRECTED READING： Controlling Projects According to Plan = 500
PART Ⅲ PROJECT TERMINATION
12 Project Auditing = 511
12.1 Purposes of Evaluation Goals of the System = 512
12.2 The Project Audit = 515
12.3 Construction and Use of the Audit Report = 519
12.4 The Project Audit Life Cycle = 523
12.5 Some Essentials of an Audit／Evaluation = 525
12.6 Measurement = 528
PROJECT MANAGEMENT IN PRACTICE： Lessons from Auditing 110 Client／Server and Open Systems Projects = 515
PROJECT MANAGEMENT IN PRACTICE： Auditing a Troubled Project at Atlantic States Chemical Laboratories = 522
DIRECTED READING： Post Project Appraisals Pay = 534
13 Project Termination = 539
13.1 the Varieties of Project Termination = 540
13.2 When to Terminate a Project = 545
13.3 The Termination Process = 551
13.4 The Final Report A Project History = 557
PROJECT MANAGEMENT IN PRACTICE： Nucor's Approach to Termination by Addition = 542
PROJECT MANAGEMENT IN PRACTICE： Terminating the Superconducting Super Collider Project = 550
DIRECTED READING： Knowing When to Pull the Plug = 563
Epilogue = 571
On the Need for a Universal Information System = 572
On the Need for Conflict Resolution in Matix Management = 573
On the Need for New Methods of Rewarding Excellence = 574
Appendix A： Area Under the Normal Distribution = 575
Appendix B： Probability and Statistics = 577
B.1 Probability = 577
B.2 Event Relationships and Probability Laws = 578
B.3 Statistics = 581
Appendix C： Answers to the Even Numbered Problems = 588
Photo Credits = 593
Author Index = 595
Subject Index = 605
