CONTENTS
Preface = xv
PART 1 THE LIFE OF A PROJECT = 1
1 Project Management Concepts = 2
Musical Superstars Put on Projects for Charity = 2
The Department of Labor and Industries = 3
ATTRIBUTES OF A PROJECT = 4
PROJECT LIFE CYCLE = 8
THE PROJECT MANAGEMENT PROCESS = 11
BENEFITS OF PROJECT MANAGEMENT = 16
Summary = 17
Questions = 18
World Wide Web Exercises = 19
Case Study = 19
2 Needs Identification = 21
The Minnesota State Fair = 21
The Bank of Boston = 22
IDENTIFYING NEEDS, PROBLEMS, OR OPPORTUNITIES = 23
PREPARING A REQUEST FOR PROPOSAL = 24
SOLICITING PROPOSALS = 30
Summary = 31
Questions = 32
World Wide Web Exercises = 32
Case Study = 33
3 Proposed Solutions = 36
The Florida Department of Transportation = 36
Effective Bidding = 37
PRE-REP／PROPOSAL MARKETING = 38
BID／NO-BID DECISION = 39
DEVELOPING A WINNING PROPOSAL = 41
PROPOSAL PREPARATION = 43
PROPOSAL CONTENTS = 44
Technical Section = 45
Management Section = 46
Cost Section = 48
PRICING CONSIDERATIONS = 49
PROPOSAL SUBMISSION AND FOLLOW-UP = 50
CUSTOMER EVALUATION OF PROPOSALS = 51
TYPES OF CONTRACTS = 54
Fixed-Price Contracts = 54
Cost-Reimbursement Contracts = 55
CONTRACT PROVISIONS = 55
Summary = 57
Questions = 59
World Wide Web Exercises = 59
Case Study = 60
4 The Project = 62
Project Management Makes Housing Affordable = 62
Critical Success Factors = 63
PLANNING THE PROJECT = 64
PERFORMING THE PROJECT = 65
CONTROLLING THE PROJECT = 67
TERMINATING THE PROJECT = 70
Internal Post-Project Evaluation = 71
Customer Feedback = 74
Early Project Termination = 76
Summary = 77
Questions = 77
World Wide Web Exercises = 78
Case Study = 79
PART 2 PEOPLE : THE KEY TO PROJECT SUCCESS = 81
5 The Project Manager = 82
The Rise of the Project Manager = 82
A Dozen Rules for the Project Manager = 83
RESPONSIBILITIES OF THE PROJECT MANAGER = 84
Planning = 84
Organizing = 84
Controlling = 85
SKILLS OF THE PROJECT MANAGER SS
Leadership Ability = 85
Ability to Develop People = 89
Communication Skills = 91
Interpersonal Skills = 92
Ability to Handle Stress = 93
Problem-Solving Skills = 94
Time Management Skills = 95
DEVELOPING THE SKILLS NEEDED TO BE A PROJECT MANAGER = 95
DELEGATION = 97
MANAGING CHANGE = 100
Summary = 104
Questions = 105
World Wide Web Exercises = 105
Case Study = 106
6 The Project Team = 109
Team Building and Project Management : How Are We Doing? = 109
Building Commitment in Project Teams = 110
PROJECT TEAM DEVELOPMENT AND EFFECTIVENESS = 111
Stages of Team Development and Growth = 111
The Effective Project Team = 115
Barriers to Team Effectiveness = 118
Being an Effective Team Member = 120
Team Building = 121
CONFLICT ON PROJECTS = 123
Sources of Conflict = 123
Handling Conflict = 125
PROBLEM SOLVING = 127
A Nine-Step Approach to Problem Solving = 127
Brainstorming = 130
TIME MANAGEMENT = 131
Summary = 133
Questions = 134
World Wide Web Exercises = 135
Case Study = 135
7 Types of Project Organizations = 138
In Search of Structural Excellence 138
Matrix Management = 138
FUNCTIONAL-TYPE ORGANIZATION = 139
PROJECT-TYPE ORGANIZATION = 142
MATRIX-TYPE ORGANIZATION = 144
ADVANTAGES AND DISADVANTAGES = 149
Functional Organization Structure = 149
Project Organization Structure = 149
Matrix Organization Structure = t30
Summary = 151
Questions = 153
World Wide Web Exercises = 154
Case Study = 154
8 Project Communication and Documentation = 158
How You Say It Does Make a Difference = 158
The Role of Communication in Global Business = 159
PERSONAL COMMUNICATION = 160
Oral Communication = 160
Written Communication = 161
EFFECTIVE LISTENING = 162
MEETINGS = 163
Types of Project Meetings = 163
Effective Meetings = 167
PRESENTATIONS = 171
REPORTS = 174
Types of Project Reports 175
Preparing Useful Reports = 177
PROJECT DOCUMENTATION AND CONTROLLING CHANGES = 178
Summary = 179
Questions = 181
World Wide Web Exercises = 182
Case Study = 182
PART 3 PROJECT PLANNING AND CONTROL = 185
9 Planning = 186
A Philosophy of Planning = 186
Better Project Plans = 187
PROJECT OBJECTIVE = 188
WORK BREAKDOWN STRUCTURE(WBS) = 189
RESPONSIBILITY MATRIX = 192
DEFINING ACTIVITIES = 192
DEVELOPING THE NETWORK PLAN = 192
Network Principles = 195
Preparing the Network Diagram = 200
PLANNING FOR INFORMATION SYSTEMS DEVELOPMENT = 204
An IS Example : ABC Office Designs = 207
PROJECT MANAGEMENT SOFTWARE = 212
Summary = 214
Questions = 215
World Wide Web Exercises = 217
Case Study = 218
10 Scheduling = 219
A World-Class Sulphur, Oil, and Gas Mining Project = 219
Turgut Ozal = 220
ACTIVITY DURATION ESTIMATES = 221
PROJECT START AND FINISH TIMES = 204
SCHEDULE CALCULATIONS = 226
Earliest Start and Finish Times = 226
Latest Start and Finish Times = 229
Total Slack = 233
Critical Path = 236
Free Slack = 239
SCHEDULING FOR INFORMATION SYSTEMS DEVELOPMENT = 241
Art IS Example : ABC Office Designs(Continued) = 242
PROJECT MANAGEMENT SOFTWARE = 246
Summary = 247
Questions = 251
World Wide Web Exercises = 254
Case Study = 255
APPENDIX : PROBABILITY CONSIDERATIONS = 256
Activity Duration Estimates = 256
The Beta Probability Distribution = 256
Probability Fundamentals = 258
Calculating Probability = 263
Summary = 266
Questions = 266
11 Schedule Control = 267
Controlling Project Variables = 267
Controlling Technology-Based Projects = 268
PROTECT CONTROL PROCESS = 269
EFFECTS OF ACTUAL SCHEDULE PERFORMANCE = 272
INCORPORATING PROJECT CHANGES INTO THE SCHEDULE = 273
UPDATING THE PROJECT SCHEDULE = 274
APPROACHES TO SCHEDULE CONTROL = 275
SCHEDULE CONTROL FOR INFORMATION SYSTEMS DEVELOPMENT = 279
An IS Example : ABC Office Designs(Continued) = 281
PROJECT MANAGEMENT SOFTWARE = 282
Summary = 282
Questions = 285
World Wide Web Exercises = 286
Case Study = 286
APPENDIX : TIME-COST TRADE-OFF = 288
Summary = 291
Questions = 291
12 Resource Considerations = 292
Incorporating Resources into the Schedule = 292
Effectively Utilizing Resources = 293
RESOURCE-CONSTRAINED PLANNING = 294
PLANNED RESOURCE UTILIZATION = 295
RESOURCE LEVELING = 296
RESOURCE-LIMITED SCHEDULING = 298
PROJECT MANAGEMENT SOFTWARE = 302
Summary = 304
Questions = 305
World Wide Web Exercises = 306
Case Study = 306
13 Cost Planning and Performance = 308
On Time and On Budget = 308
Why Do Some Projects Overrun tue Budget? = 309
PROJECT COST ESTIMATES = 310
PROJECT BUDGETING = 311
Allocating the Total Budgeted Cost = 312
Developing the Cumulative Budgeted Cost = 313
DETERMINING ACTUAL COST = 315
Actual Cost = 316
Committed Cost = 316
Comparing Actual Cost to Budgeted Cost = 317
DETERMINING THE VALUE OF WORK PERFORMED = 318
COST PERFORMANCE ANALYSIS = 321
Cost Performance Index = 322
Cost Variance = 322
COST FORECASTING = 323
COST CONTROL = 325
MANAGING CASH FLOW = 326
PROJECT MANAGEMENT SOFTWARE = 327
Summary = 328
Questions = 330
World Wide Web Exercises = 331
Case Study = 332
APPENDIXES
A Project Management Software = 334
PROJECT MANAGEMENT SOFTWARE FEATURES = 335
SAMPLE PRINTOUTS = 339
POPULAR PROJECT MANAGEMENT SOFTWARE PACKAGES = 352
CA-SuperProject = 352
Microsoft Project = 353
Project Scheduler = 353
SureTrak Project Manager = 353
Time Line = 354
High-End Project Management Software = 354
CRITERIA FOR SELECTING PROJECT MANAGEMENT SOFTWARE = 354
ADVANTAGES OF USING PROJECT MANAGEMENT SOFTWARE = 356
CONCERNS ABOUT USING PROJECT MANAGEMENT SOFTWARE = 357
PROJECT MANAGEMENT SOFTWARE VENDORS = 358
Summary = 358
Questions = 360
World Wide Web Exercises = 360
B Project Management Organizations = 361
C Project Management World Wide Web Sites = 362
D Abbreviations = 364
References = 365
Reinforce Your Learning Answers = 377
Glossary = 393
Index = 397
