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Performance measurement : getting results / 2nd ed

Performance measurement : getting results / 2nd ed (11회 대출)

자료유형
단행본
개인저자
Hatry, Harry P., 1930-
서명 / 저자사항
Performance measurement : getting results / Harry P. Hatry.
판사항
2nd ed.
발행사항
Washington, D.C. :   Urban Institute Press,   c2006.  
형태사항
xv, 326 p. : ill., map ; 28 cm.
ISBN
0877667349 (alk. paper) 9780877667346 (alk. paper)
내용주기
The scope of performance measurement -- What types of performance information should be tracked? -- What are the first steps? -- What are the program's mission and objectives? Who are its customers? -- What outcomes should be tracked? -- What outcome indicators should be tracked? -- What methods of data gathering should be used? -- Making outcome information useful : providing indicator breakouts -- Making outcome information useful : comparing findings to benchmarks -- Analysis of performance information -- Reporting performance information -- Major uses of performance information and incentives for using it -- Results-based budgeting -- Quality control: assessing the accuracy and usefulness of performance measurement systems / by Joseph S. Wholey -- Other performance measurement issues -- Wrap-up of key performance measurement elements.
서지주기
Includes bibliographical references (p. [313]-316) and index.
일반주제명
Benchmarking (Management). Performance --Evaluation.
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020 ▼a 9780877667346 (alk. paper)
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100 1 ▼a Hatry, Harry P., ▼d 1930- ▼0 AUTH(211009)179816.
245 1 0 ▼a Performance measurement : ▼b getting results / ▼c Harry P. Hatry.
250 ▼a 2nd ed.
260 ▼a Washington, D.C. : ▼b Urban Institute Press, ▼c c2006.
300 ▼a xv, 326 p. : ▼b ill., map ; ▼c 28 cm.
504 ▼a Includes bibliographical references (p. [313]-316) and index.
505 0 ▼a The scope of performance measurement -- What types of performance information should be tracked? -- What are the first steps? -- What are the program's mission and objectives? Who are its customers? -- What outcomes should be tracked? -- What outcome indicators should be tracked? -- What methods of data gathering should be used? -- Making outcome information useful : providing indicator breakouts -- Making outcome information useful : comparing findings to benchmarks -- Analysis of performance information -- Reporting performance information -- Major uses of performance information and incentives for using it -- Results-based budgeting -- Quality control: assessing the accuracy and usefulness of performance measurement systems / by Joseph S. Wholey -- Other performance measurement issues -- Wrap-up of key performance measurement elements.
650 0 ▼a Benchmarking (Management).
650 0 ▼a Performance ▼x Evaluation.
945 ▼a KLPA

소장정보

No. 소장처 청구기호 등록번호 도서상태 반납예정일 예약 서비스
No. 1 소장처 중앙도서관/서고7층/ 청구기호 658.4013 H364p2 등록번호 111626338 (11회 대출) 도서상태 대출가능 반납예정일 예약 서비스 B M

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