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Cover -- Title Page -- Copyright Page -- About the Authors -- Brief Contents -- Complete Contents -- Business Cases And Interactive Sessions -- Preface -- PART ONE Organizations, Management, and the Networked Enterprise -- Chapter 1 Information Systems in Global Business Today -- Opening Case: Rugby Football Union Tries Big Data -- 1-1 How are information systems transforming business, and why are they so essential for running and managing a business today? -- How Information Systems Are Transforming Business -- What''s New in Management Information Systems? -- Interactive Session: Management The Mobile Pocket Office -- Globalization Challenges and Opportunities: A Flattened World -- The Emerging Digital Firm -- Strategic Business Objectives of Information Systems -- 1-2 What is an information system? How does it work? What are its management, organization, and technology components? Why are complementary assets essential for ensuring that information systems provide genuine value for organizations? -- What Is an Information System? -- Dimensions of Information Systems -- Interactive Session: Technology Digital Transformation of Healthcare at Singapore''s JurongHealth Services -- It Isn''t Just Technology: A Business Perspective on Information Systems -- Complementary Assets: Organizational Capital and the Right Business Model -- 1-3 What academic disciplines are used to study information systems, and how does each contribute to an understanding of information systems? -- Technical Approach -- Behavioral Approach -- Approach of This Text: Sociotechnical Systems -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Collaboration and Teamwork Project -- Case Study: Are Farms Becoming Digital Firms? -- References: -- Chapter 2 Global E-business and Collaboration -- Opening Case: Enterprise Social Networking Helps ABB Innovate and Grow -- 2-1 What are business processes? How are they related to information systems? -- Business Processes -- How Information Technology Improves Business Processes -- 2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance? -- Systems for Different Management Groups -- Systems for Linking the Enterprise -- Interactive Session: Organizations New Systems Help Plan International Manage Its Human Resources -- E-business, E-commerce, and E-government -- 2-3 Why are systems for collaboration and social business so important, and what technologies do they use? -- What Is Collaboration? -- What Is Social Business? -- Business Benefits of Collaboration and Social Business -- Building a Collaborative Culture and Business Processes -- Tools and Technologies for Collaboration and Social Business -- Interactive Session: Technology Collaborating the Glasscubes Way -- 2-4 What is the role of the information systems function in a business? -- The Information Systems Department -- Organizing the Info.
rmation Systems Function -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Collaboration and Teamwork Project -- Case Study: Social Business: Full Speed Ahead or Proceed with Caution? -- References: -- Chapter 3 Information Systems, Organizations, and Strategy -- Opening Case: Tate & Lyle Devise a Global IT Strategy -- 3-1 Which features of organizations do managers need to know about to build and use information systems successfully? -- What Is an Organization? -- Features of Organizations -- 3-2 What is the impact of information systems on organizations? -- Economic Impacts -- Organizational and Behavioral Impacts -- Interactive Session: Management Can Technology Replace Managers? -- The Internet and Organizations -- Implications for the Design and Understanding of Information Systems -- 3-3 How do Porter''s competitive forces model, the value chain model, synergies, core competencies, and network economics help companies develop competitive strategies using information systems? -- Porter''s Competitive Forces Model -- Information System Strategies for Dealing with Competitive Forces -- The Internet''s Impact on Competitive Advantage -- The Business Value Chain Model -- Interactive Session: Technology Smart Products, Smart Companies -- Synergies, Core Competencies, and Network-Based Strategies -- 3-4 What are the challenges posed by strategic information systems, and how should they be addressed? -- Sustaining Competitive Advantage -- Aligning IT with Business Objectives -- Managing Strategic Transitions -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Collaboration and Teamwork Project -- Case Study: Deutsche Bank: The Cost of Legacy Systems -- References: -- Chapter 4 Ethical and Social Issues in Information Systems -- Opening Case: The Dark Side of Big Data -- 4-1 What ethical, social, and political issues are raised by information systems? -- A Model for Thinking About Ethical, Social, and Political Issues -- Five Moral Dimensions of the Information Age -- Key Technology Trends that Raise Ethical Issues -- 4-2 What specific principles for conduct can be used to guide ethical decisions? -- Basic Concepts: Responsibility, Accountability, and Liability -- Ethical Analysis -- Candidate Ethical Principles -- Professional Codes of Conduct -- Some Real-World Ethical Dilemmas -- 4-3 Why do contemporary information systems technology and the Internet pose challenges to the protection of individual privacy and intellectual property? -- Information Rights: Privacy and Freedom in the Internet Age -- Property Rights: Intellectual Property -- 4-4 How have information systems affected laws for establishing accountability and liability and the quality of everyday life? -- Computer-Related Liability Problems -- System Quality: Data Quality and System Errors -- Quality of Life: Equity, Access, and Boundaries -- Interactive Session: Technology Monitoring in.
the Workplace -- Health Risks: RSI, CVS, and Cognitive Decline -- Interactive Session: Organizations Are We Relying Too Much on Computers to Think for Us? -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Collaboration and Teamwork Project -- Case Study: Facebook Privacy: What Privacy? -- References: -- PART TWO Information Technology Infrastructure -- Chapter 5 IT Infrastructure and Emerging Technologies -- Opening Case: EasyJet Flies High with Cloud Computing -- 5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution? -- Defining IT Infrastructure -- Evolution of IT Infrastructure -- Technology Drivers of Infrastructure Evolution -- 5-2 What are the components of IT infrastructure? -- Computer Hardware Platforms -- Operating System Platforms -- Enterprise Software Applications -- Data Management and Storage -- Networking/Telecommunications Platforms -- Internet Platforms -- Consulting and System Integration Services -- 5-3 What are the current trends in computer hardware platforms? -- The Mobile Digital Platform -- Interactive Session: Technology Wearable Computers Change How We Work -- Consumerization of IT and BYOD -- Quantum Computing -- Virtualization -- Cloud Computing -- Interactive Session: Organizations Glory Finds Solutions in the Cloud -- Green Computing -- High-Performance and Power-Saving Processors -- 5-4 What are the current computer software platforms and trends? -- Linux and Open Source Software -- Software for the Web: Java, HTML, and HTML5 -- Web Services and Service-Oriented Architecture -- Software Outsourcing and Cloud Services -- 5-5 What are the challenges of managing IT infrastructure and management solutions? -- Dealing with Platform and Infrastructure Change -- Management and Governance -- Making Wise Infrastructure Investments -- Review Summary -- Key Terms -- Review Questions -- Discussion Questions -- Hands-On MIS Projects -- Collaboration and Teamwork Project -- Case Study: BYOD: Business Opportunity or Big Headache? -- References: -- Chapter 6 Foundations of Business Intelligence: Databases and Information Management -- Opening Case: BAE Systems -- 6-1 What are the problems of managing data resources in a traditional file environment? -- File Organization Terms and Concepts -- Problems with the Traditional File Environment -- 6-2 What are the major capabilities of database management systems (DBMS), and why is a relational DBMS so powerful? -- Database Management Systems -- Capabilities of Database Management Systems -- Designing Databases -- Non-relational Databases and Databases in the Cloud -- 6-3 What are the principal tools and technologies for accessing information from databases to improve business performance and decision making? -- The Challenge of Big Data -- Business Intelligence Infrastructure -- Interactive Session: Organizations Data-Driven Crime Fighting Goes Global -- Analytical Tools: Relationships, Pat.