Cover -- Contents -- Preface -- Introduction Internal communications, employee engagement and cultural integration -- The structure of this book -- Questions -- 01 The new organizational triangle: Internal communications, employee engagement and HR -- Internal communications is about communicating behaviour -- The internal communications and employee engagement partnership -- Partnering with HR: Communicating organizational values -- Leaders behaving badly -- What are the benefits of effective internal communications? -- Infusion -- One last point… -- Questions -- 02 Culture shock: Corporate culture does not exist -- The illusion of organizational culture -- Using dialogue to integrate the organization -- Using dialogue to connect -- Dialogue as power -- Communication space as a vacuum -- Introducing the ‘Dialogue Box’ -- Questions -- 03 Communicating through change, changing through communication -- The people dimension of change -- Change and uncertainty -- The alienated employee -- How we are economically organized -- Employee cooperation -- Improving through dialogue, not confrontation -- Dialogue and emotion -- Democracy in the workplace? -- Questions -- 04 Dialogue and the digital world -- Authority and power in the digital world -- Dialogue in the new social space -- Technology and organizing employees -- Conclusion -- Questions -- 05 Zone 1: Intelligence – how organizations and people think -- So, what is intelligence? -- The power of knowledge -- Getting your employees’ attention -- The intelligent organization: Consensus and learning -- Building the learning organization -- The Dialogue Box: Focus on intelligence -- Conclusion -- Questions -- 06 Zone 2: Emotion – how organizations and people feel -- What is emotion? -- Emotional management -- Three steps to effective emotional management -- Strategies for emotional management -- Motivational emotions -- Questions -- 07 Zone 3: Interpretation – how organizations and people understand -- What is interpretation? -- The key of meaning -- Meaning to connect -- Questions -- 08 Zone 4: Narrative – how organizations and people agree (or disagree!) -- What is narrative? -- How we tell stories -- Counter-narrative -- The Dialogue Box: Focus on narrative -- Telling the corporate story -- Getting the narrative right -- Questions -- 09 The end zone: Ensuring effective dialogue – how organizations and people talk -- What is dialogue? -- Fostering dialogue -- Connecting and disconnecting -- Disconnected intelligence -- Disconnected emotions -- Disconnected interpretation -- Disconnected narrative -- The Dialogue Box ready for use -- Working with your dialogue word -- Epilogue -- Questions -- 10 Using the Dialogue Box -- 1. Explaining the Dialogue Box -- 2. Using the Dialogue Box -- Index -- .
