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The idea that technology will pave the road to prosperity has been promoted through both boom and bust. Today we are told that universal broadband access, high-tech jobs, and cutting-edge science will pull us out of our current economic downturn and move us toward social and economic equality. In Digital Dead End, Virginia Eubanks argues that to believe this is to engage in a kind of magical thinking: a technological utopia will come about simply because we want it to. This vision of the miraculous power of high-tech development is driven by flawed assumptions about race, class, and gender. The realities of the information age are more complicated, particularly for poor and working-class women and families. Describing her attempts to create technology training programs with a community of resourceful women living at her local YWCA, Eubanks shows that information technology can be both a tool of liberation and a means of oppression. High-tech jobs for women in the YWCA community are data entry positions that pay $7 an hour. At work, their supervisors monitor every keystroke. The state offers limited social service benefits in exchange for high-tech monitoring and surveillance of their lives, families, and communities. Despite the inequities of the high-tech global economy, optimism and innovation flourished when Eubanks and the women in the YWCA community collaborated to make technology serve social justice. Eubanks describes a new approach to creating a broadly inclusive and empowering "technology for people," popular technology, which entails shifting the focus from teaching technical skill to nurturing critical technological citizenship, building resources for learning, and fostering social movement.

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Section	Section Description	Page Number
Author''s Note	p. ix
Acknowledgments	p. xi
Introduction	p. xv
1	Four Beginnings	p. 1
2	The Real World of Information Technology	p. 23
3	Trapped in the Digital Divide	p. 35
4	Drowning in the Sink-or-Swim Economy	p. 49
5	Technologies of Citizenship	p. 81
6	Popular Technology	p. 99
7	Cognitive Justice and Critical Technological Citizenship	p. 129
Conclusion: A High-Tech Equity Agenda	p. 153
Appendix A	    Research Methodology	p. 171
Appendix B	    WYMSM Sample Agendas	p. 181
Appendix C	    Popular Technology Sample Exercises	p. 193
Appendix D	    Popular Technology Projects Undertaken at the YWCA of Troy-Cohoes	p. 215
Notes	p. 219
References	p. 239
Index	p. 259