| 000 | 02789camuu2200349 a 4500 | |
| 001 | 000000476511 | |
| 005 | 20070703140001 | |
| 008 | 960321s1996 cau bi 001 0 eng d | |
| 010 | ▼a 96007804 | |
| 020 | ▼a 0787902349 (acid-free paper) | |
| 040 | ▼a DLC ▼c DLC ▼d SDF ▼d 211009 | |
| 049 | 1 | ▼a ACCL ▼l 111084583 |
| 050 | 0 0 | ▼a HD58.9 ▼b .O737 1996 |
| 082 | 0 0 | ▼a 658.4 ▼2 22 |
| 090 | ▼a 658.4 ▼b O683 | |
| 245 | 0 0 | ▼a Organizational surveys : ▼b tools for assessment and change / ▼c Allen I. Kraut, editor ; foreword by Manuel London. |
| 250 | ▼a 1st ed. | |
| 260 | ▼a San Francisco : ▼b Jossey-Bass Publishers , ▼c c1996. | |
| 300 | ▼a xiii, xix, xxviii, 417 p. : ; ▼c 24 cm. | |
| 440 | 0 | ▼a Jossey-Bass business & management series |
| 490 | 1 | ▼a Jossey-Bass social & behavioral science series |
| 490 | 1 | ▼a Society for Industrial and Organizational Psychology professional practice series |
| 504 | ▼a Includes bibliographical references and indexes. | |
| 505 | 0 | ▼a Introduction : an overview of organizational surveys / Allen I Kraut -- Organizational surveys : tools for assessment and research / A. Catherine Higgs, Steven D. Ashworth -- The organizational survey as an intervention for change / W. Warner Burke, Celeste A. Coruzzi, Allan H. Church -- The role of surveys in transforming culture : data, knowledge, and action / David B. Wagner, Janet L. Spencer -- Driving change through surveys : aligning employees, customers, and other key stakeholders / William A. Shiemann - Multisource (360-degree) feedback : surveys for individual and organizational development / David W. Bracken -- Planning and conducting the survey : keeping strategic purpose in mind / Allen I. Kraut -- Setting expectations and reporting results : conversations with top management / David A. Nadler -- Dealing with the data : collection, processing, and analysis / William H. Macey -- Applying alternative survey methods / Karl Kuhnert, Dan P. McCauley -- Feedback, action planning, and follow-through / John R. Hinrichs -- Life in the consortium : the Mayflower Group / Raymond H. Johnson -- The multinational opinion survey / Sarah Rassenfoss Johnson -- Linking survey results to customer satisfaction and business performance / Jack W. Wiley -- Federal government surveys : recent practices and future directions / Marilyn K. Gowing, Anita R. Lancaster -- Ethical concerns and organizational surveys / Marshall Sashkin, Erich P. Prien. |
| 650 | 0 | ▼a Organizational effectiveness ▼x Evaluation. |
| 650 | 0 | ▼a Employee attitude surveys. |
| 650 | 0 | ▼a Consumers ▼x Attitudes. |
| 700 | 1 | ▼a Kraut, Allen I. |
| 830 | 0 | ▼a Jossey-Bass social and behavioral science series. |
| 830 | 0 | ▼a Professional practice series. |
| 945 | ▼a KINS |
소장정보
| No. | 소장처 | 청구기호 | 등록번호 | 도서상태 | 반납예정일 | 예약 | 서비스 |
|---|---|---|---|---|---|---|---|
| No. 1 | 소장처 중앙도서관/서고7층/ | 청구기호 658.4 O683 | 등록번호 111084583 (3회 대출) | 도서상태 대출가능 | 반납예정일 | 예약 | 서비스 |
컨텐츠정보
책소개
With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture.
With Organizational Surveys, you'll learn how to:
* Drive change with surveys
* Use 360* feedback
* Set expectations of results
* Deal with ethical concerns
* Facilitate feedback, action-planning, and follow-through . . . and much more!
No other book approaches this collection's range and specificity, or its emphasis on actual practice in organizations. It's your indispensible toolbox for assessment and change!
New feature
Unprecedented competitive pressures are driving companies to employ organizational surveys in ways undreamed of in past years. With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture.Award-winning researcher and consultant Allen I. Kraut has brought together many of the best practitioners in the business in this wide-ranging "report from the field" on how surveys are used in leading organizations and how these tools are likely to be used in the future. Highly experienced and well-known contributors from Allstate Insurance, Delta Consulting, Ford, IBM, the U.S. Office of Personnel Management, W.W. Burke Associates, and other top firms examine critical elements common to the survey process. All of the contributors stay focused on actual practice in real organizations.
Learn about:
- Driving change with surveys
- Using 360° feedback
- Setting expectations of results
- Dealing with ethical concerns
- Facilitating feedback, action-planning, and follow-through...and much more!
정보제공 :
목차
Foreward: Manuel London.
PURPOSES AND USES.
1. Organizational Surveys: Tools for Assessment and Research.
2. The Organizational Survey as an Intervention for Change.
3. The Role of Surveys in Transforming Culture: Data, Knowledge, and Action.
4. Driving Change Through Surveys: Aligning Employees, Customers, and Other Key Stakeholders.
5. Multisource (360-Degree) Feedback: Surveys for Individual and Organizational Development.
THE SURVEY PROCESS.
6. Planning and Conductiing the Survey: Keeping Strategic Purpose in Mind.
7. Setting Expectaions and Reporting Results: Conversations with Top Management.
8. Dealing with the Data: Collection, Process, and Analysis.
9. Applying Alternative Survey Methods.
10. Feedback, Action Planning, and Follow-Through.
SPECIAL APPLICATIONS.
11. Life in the Consortium: The Mayflower Group.
12. The Multinational Opinion Survey.
13. Linking Survey Results to Customer Satisfaction and Business Performance.
14. Federal Government Surveys: Recent Practices and Future Directions.
15. Ethical Concerns and Organizational Surveys.
정보제공 :