CONTENTS
Preface = ⅶ
1. The Japanese Management Boom = 1
Foreign Myth Making = 1
Balancing the Good and the Bad = 8
The Management Myth = 12
2. Onward… If Not Always Upward = 19
Getting Your Bearings = 19
Factories Foremost = 22
From Productivity Hero to Has - Been = 30
The Economy Slows Down = 33
Expansion… at All Costs = 36
3. Modern Factories, Backward Offices = 43
Low - Productivity Administration = 43
No Time to Work = 49
Harmony and Loyalty First! = 53
Keeping Up Human Relations = 58
The Bureaucracy - Man = 63
Wasting Women Workers = 69
4. The Management System Crumbles = 77
Second Thoughts on Lifetime Employment = 77
From Master Sergeant to Baby - Sitter = 81
Jumping Off the Escalator = 85
Pushed Off the Escalator = 90
Kacho - byo and Other Illnesses = 94
No Reply from the Top = 98
5. Burdening Down the Economy = 107
Shift from Primary to Tertiary = 107
Putting Farm Productivity Off for Tomorrow = 110
Defeat of the "Distribution Revolution" = 114
From Old Services to New = 120
A Surfeit of Personnel = 124
Bloated Bureaucracy = 128
6. Failings and Failures = 137
Not Quite as Advertised = 137
The Big Picture = 139
Mismanaging Japanese - Style = 143
Even Japanese Make Mistakes = 150
Winners or Losers? = 156
7. Learning from Japan = 163
Beware the Overzealous Teacher! = 163
Reforming Japanese management = 166
Japanese Managing Foreigners = 171
Lessons and Non - Lessons = 177
8. Their Weaknesses, Your Strengths = 187
Western Spirit, Japanese Learning = 187
Defending the Home Front = 189
Competing in Japan = 195
Probing for Weak Points = 200
Wising Up = 204
Glossary = 211
Bibliography = 215
Index = 223
