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Project Management covers the full range of issues of vital concern to IT managers working in today's hurry-up, budget-conscious business environment. The handbook provides valuable advice and guidance on how to get projects finished on-time, within budget, and to the complete satisfaction of users, whether a high-tech, low-tech, financial, manufacturing, or service organization. Project Management Handbook brings together contributions from an all-star team of more than 40 of experts working at leading enterprise organizations and consulting firms across America, and around the world. With the help of dozens of fascinating and instructive case studies and vignettes, reporting experiences in a wide range of business sectors, those experts share their insights and experience and extrapolate practicable guidelines and actions steps that project managers can put to work on their current projects.

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CONTENTS

INTRODUCTION = ⅸ

SECTION Ⅰ PROJECT MANAGEMENT ESSENTIALS = 1

 1 Seven Steps for Highly Effective Project Management / Nancy Blumenstalk Mingus = 3

 2 Effective Systems Development : The Experts' Advice / Tom L. Roberts ; Jr., Michael L. Gibson ; William N. Ledbetter = 11

 3 Project Management : A Structured Framework / Howard W. Miller = 23

 4 Collecting Project Information / Ralph L. Kliem = 41

 5 Risk Management : The Safety Net for Project Schedules and Budgets / Polly Perryman Kuver = 51

 6 Guidelines for Making and Using Project Estimates / Larry D. Runge = 61

 7 A Model for Estimating Small-Scale Software Development / Abbas Heiat = 73

 8 Strategic Planning for Acquiring and Managing Computer Resources / Robert DeMichiell = 85

 9 Large-Scale IS Project Management / Erwin Martinez = 99

SECTION Ⅱ MANAGING BUSINESS RELATIONSHIPS = 113

 10 Corporate Lessons for the IS Manager / Robert E. Umbaugh = 115

 11 Partnership : The Key to Successful Systems Development in a TQM Company / Christine B. Tayntor = 125

 12 Linking Project Outcomes to Customer Needs / Richard H Deane ; Thomas B. Clark ; A.P. (Dennis) Young = 139

 13 Managing End-User Development in a Client／Server Environment / John Windsor ; Leon A. Kappelman ; Carl Stephen Guynes = 149

 14 Managing User-Driven Systems Development / Kwasi Amoako-Gyampah ; Kathy B. White = 157

 15 Tips for Effectively Managing User Expectations During System Development / Dana T. Edberg ; Fritz H. Grupe = 167

 16 Project Team Work : How To Make It Happen / James R. Coleman = 177

 17 Team Building for IS Success / Raghu Nath ; Albert L. Lederer = 185

 18 Survival Skills for the Information Systems Professional / Clinton O. Longenecker ; Jack L. Simonetti ; Mark Mulias = 195

 19 Assessing Customer Perceptions / Naomi Karten = 203

SECTION Ⅲ EFFECTIVELY MANAGING OUTSOURCED PROJECTS = 213

 20 Outsourced Systems Development / Raoul J. Freeman = 215

 21 Applications Maintenance Outsourcing / Joseph Judenberg = 225

 22 Outsourcing Network Management and Information Systems / Nathan J. Muller = 233

 23 Certification of Externally Developed Software / Craig A. Schiller = 247

 24 Audit and Control of Information Systems Outsourcing / S. Yvonne Scott = 257

 25 Improving IT Performance as an Outsourcing Alternative / Richard D. Hays = 269

 26 Contracting with Consultants for Computer Services / David M. Massey = 277

SECTION Ⅳ MANAGING SPECIAL PROJECTS = 293

 27 SAP Implementation and Control / Frederick Gallegos ; Loida Tison-Dualan = 295

 28 Keeping Client／Server Projects on Track with Project Management / Ralph L. Kliem = 305

 29 Project Management Solutions for the Year 2000 Crisis / Ralph L. Kliem = 319

 30 Disaster Recovery Planning Tools and Management Options / Jon William Toigo = 333

 31 Reengineering Methodologies and Tools / Mark M. Klein = 345

 32 Controlling Major Systems Integration Projects / Steve Mar = 355

 33 An Object-Oriented Strategy for Reintegrating IS into Mainstream Management / Richard W. Koontz = 365

 34 Economic Evaluation of Data Warehouse Projects / Duncan M. Witte = 375

SECTION Ⅴ MEASURING AND IMPROVING PROJECT MANAGEMENT SUCCESS = 389

 35 Evaluating Project Performance / Ralph L. Kliem ; Irwin S. Ludin = 391

 36 Completing Projects Successfully / James A. Ward = 401

 37 Creating and Implementing a Balanced Measurement Program / Dana T. Edberg = 409

 38 Negotiating Conditions for Project Success / Stanley H. Stahl = 425

 39 Continuous Process Improvement in Systems Development / Robert F. Kniestedt ; Pamela A. Hager = 433

 40 Assessing and Improving the Software Development Process / Roger S. Pressman = 449

 41 Improving Productivity Strategically and Tactically / Stanley H. Stahl = 463

About the Editor = 471

Index = 473