CONTENTS
List of contributors = ⅸ
Editorial = ⅹ
Section 1: Perspectives on Quality in Organisations = 1
1 Designing organisations that leam / Dennigs J Dicks = 3
2 Quality assurance in a European context / David Alexander ; Jim Morgan = 10
3 "What's in it for me?" Organisational culture, rewards and quality / Christopher Hart ; Michael Shoolbred = 16
4 Quality and the academic administrator / Catherine D Payne = 22
5 Total quality management in an education and training context / Barbara Ellis = 29
6 Performance management in a competence framework / Elaine Sauv$$\acute e$$ = 35
7 Quality in further education: an unchanging agenda / David Shepherdson = 40
8 Defining quality in higher education - the stakeholder approach / Alison Burrows ; Lee Harvey = 44
Section 2: Implementing Quality in Organisations = 51
9 Total quality implementation - cultural issues and training / Brian Hurley = 53
10 Developing the European quality model / John S Oakland ; Leslie J Porter = 59
11 Strategic quality management: if I pull it up the flagpole will anyone salute? / Robert James Newton = 68
12 Profits and pitfalls in establishing a qualytechnic / John Heap ; Hazel Solomon = 72
13 Student satisfaction and perceptions of quality / P M Mazelan ; D M Green ; C R Brannigan ; P F Tormey = 76
14 Experiences in the design and conduct of enterprise audits / Douglas Edgar = 82
15 Monitoring the quality of quality control systems / Henry I Ellington ; Gavin T N Ross = 88
Section 3: Quality in Courses = 93
16 Improving the quality of a national curriculum: the role of textbooks / I Musallam ; M Brophy ; M Schilling = 95
17 Developing quality in education: a way forward / R J D Rutherford = 102
18 Quality in course design: empowering students through course processes and structures in a professional development scheme / Eric Roper = 107
19 Quality horses for quality courses: matching students with courses in music / Louise Gibbs = 114
20 Recognising quality in engineering education / D C Hughes ; R G S Matthew = 120
Section 4: Quality in Learning and Assessment = 123
21 Exploring learners' perceptions of quality / Dave M$$\ddot u$$ller ; Peter Funnell = 125
22 Concept mapping, post questioning and feedback in distance education / Robert M Bernard ; Som Naidu ; Karin Lundgren-Cayrol = 132
23 Comparing chalk and cheese - quality in assessing work-based leaming / Caroline Bucklow = 140
24 Using learning contracts to enhance the quality of work-based leaming / Iain S Marshall ; Margaret L Mill = 144
25 Quality of assessment / Phil Race = 149
26 BS5750 for assessment / Phil Race = 162
Section 5: Quality in Teaching and Training = 173
27 Eating frogs and bridging gaps - post-Warnock conditions for teaching quality / Clive Colling = 175
28 Teaching quality - "I know it when I see it!" / David Jones ; Janet Hanson = 180
29 Upward appraisal and its implications for higher education / Gerard McElwee ; Tom Redman ; David Edson ; Adrian Evans = 186
30 A total quality approach to managing CBT development / Steven G Shaw ; David R Shaw = 192
31 Towards quality management in training design / Meurig Williams ; Graham Carr = 214
32 Achieving quality in networked interactive video / Peter Willis ; John Eary = 222
Section 6: Quality in Technology 229
33 Quality in modernising educational technology / David Hawkridge = 231
34 Trends and issues in educational technology / Donald P Ely = 237
35 Training quality and new technology / Antonio R Bartolom$$\acute e$$ = 241
36 Connecting lectures and laboratory learning with CAI / Yoshikazu Araki = 246
37 Graphical routes to quality courseware / Philip Barker ; Charles Lamont = 250
38 Enhancing the quality of student-centred mathematics / David Bowers ; Rod Burrell = 255
