상세정보

With Quality Information Systems, Fatemeh Zahedi cuts through the haze and hype too often found in generic texts on quality. With the precision, thoroughness, and impeccable qualitative orientation demanded from today's information systems professionals, Dr. Zahedi explains quality concepts, how to design them into systems, and how to measure their effectiveness, from inside the ever-more complex and competitive real-world of decision information systems.

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CONTENTS
Preface = ⅶ
1 Introduction = 1
 1.1 Total Quality Management = 3
 1.2 Quality Awards and Standards = 12
 1.3 Quality vs. Traditional Information Systems = 16
2 IS Leadership with Vision and Empowerment = 31
 2.1 Vision = 32
 2.2 Creating Vision = 38
 2.3 Employee Empowerment and Involvement = 48
3 Continuously Improving Information Systems = 73
 3.1 Paradigms for Improvement in Information Systems = 74
 3.2 Policy Deployment in Information Systems = 83
 3.3 Continuous Improvement in Information Systems = 90
 3.4 Tools for Problem Identification = 99
4 Benchmarking for Information Systems = 111
 4.1 The Importance of Benchmarking = 112
 4.2 Benchmark Planning for Information Systems = 117
 4.3 Collecting Benchmarking Information = 122
 4.4 Analysis of Benchmarking Information = 129
 4.5 Using the Benchmarking Results = 141
5 Quality Management in Requirements Analysis = 155
 5.1 Requirements Analysis in Information Systems = 156
 5.2 Customer Focus in Quality Information Systems = 159
 5.3 Requirements Analysis Methods = 163
 5.4 Requirements and Technical Analysis Using Quality Function Deployment(QFD) = 166
 5.5 Weight Assignments via Analytic Hierarchy Process(AHP) = 177
 5.6 Software Requirements Analysis = 183
6 Quality Management in the Design of IS = 193
 6.1 Designing Value into IS Through Reengineering = 195
 6.2 Designing Utility in IS by Applying QFD = 207
 6.3 Engineering Usability into IS = 212
 6.4 Reducing Cost by Applying Taguchi Methods = 216
7 Quality in Manufacturing and Delivery of IS Services = 237
 7.1 Breakthrough Service in Information Systems = 238
 7.2 Structural Changes in Information Systems = 248
 7.3 Just-in-Time Information Systems = 259
 7.4 Information Systems in Learning Organizations = 268
 7.5 Supplier Relationship = 272
 7.6 Information-Systems Recovery = 274
8 quality Metrics in Information Systems = 281
 8.1 Information-Systems Quality Metrics = 283
 8.2 Implementation and Operation Metrics for Information Systems = 289
 8.3 Team-Management Quality Metrics for Information Systems(Optional) = 301
 8.4 Organizational Aspects of Quality Metrics = 310
9 Quality Metrics for Design, Reliability, and Project Management = 321
 9.1 Information-Systems Design Metrics = 322
 9.2 Project-Management Quality Metrics for Information Systems = 343
 9.3 Information-Systems Reliability Metrics(Optional) = 357
10 Analysis of Quality Metrics = 373
 10.1 Statistical Quality Control(SQC) = 376
 10.2 Control Charts for quality Metrics = 387
 10.3 Quality Tools = 395
 10.4 Software Products for Quality Methods = 402
 10.5 The Implementation of Quality Metrics = 405
Index = 411