| 000 | 00981pamuu22002894a 4500 | |
| 001 | 000045208604 | |
| 005 | 20051128155040 | |
| 008 | 050523s2005 nyua b 001 0 eng | |
| 010 | ▼a 2005050471 | |
| 020 | ▼a 0071445552 | |
| 040 | ▼a DLC ▼c DLC ▼d DLC ▼d 211009 | |
| 042 | ▼a pcc | |
| 050 | 0 0 | ▼a HD9980.5 ▼b .Y36 2005 |
| 082 | 0 0 | ▼a 658.4/013 ▼2 22 |
| 090 | ▼a 658.4013 ▼b Y22d | |
| 100 | 1 | ▼a Yang, Kai. |
| 245 | 1 0 | ▼a Design for six sigma for service / ▼c Kai Yang. |
| 260 | ▼a New York : ▼b McGraw-Hill , ▼c c2005. | |
| 300 | ▼a xi, 452 p. : ▼b ill. ; ▼c 24 cm. | |
| 440 | 0 | ▼a Six sigma operational methods series |
| 504 | ▼a Includes bibliographical references (p. 431-435) and index. | |
| 650 | 0 | ▼a Service industries ▼x Management. |
| 650 | 0 | ▼a Six sigma (Quality control standard) |
| 650 | 0 | ▼a Service industries ▼x Quality control ▼x Statistical methods. |
| 650 | 0 | ▼a Quality control ▼x Statistical methods. |
| 945 | ▼a KINS |
소장정보
| No. | 소장처 | 청구기호 | 등록번호 | 도서상태 | 반납예정일 | 예약 | 서비스 |
|---|---|---|---|---|---|---|---|
| No. 1 | 소장처 중앙도서관/교육보존A/6 | 청구기호 658.4013 Y22d | 등록번호 111340868 (11회 대출) | 도서상태 대출가능 | 반납예정일 | 예약 | 서비스 |
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책소개
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.
Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitability
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
정보제공 :
목차
DFSS in a Service Organization
DFSS Roadmap in Service Organizations
Value Analysis and Enhancement
Lean Operation and Process Analysis
Process Design: Deployment and Management
Customer Analysis
Service Quality Measures
Theory of Inventive Problem Solving for Service
Theory of Constraints
Change Management
Basic Statistical Methods in Service DFSS
Advanced Statistical Methods in Service DFSS
정보제공 :