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Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.

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"Six Sigma tools, particularly DFSS, are critical drivers of organic growth. DFSS can be used to significantly improve a new product, service, or process anywhere. Rath & Strong’s detailed approach to how your company can use these tools is terrific."
–Dave Cote, Chairman and CEO, Honeywell

"This handbook is a valuable resource for leaders considering implementing a Six Sigma program. I wish I had something like it when Quest Diagnostics first embarked on our commitment to Six Sigma quality a few years ago."
–Kenneth W. Freeman, Chairman and CEO
Quest Diagnostics Incorporated

"Rath & Strong’s new handbook focuses on the critical factors that can make or break the implementation of Six Sigma in an organization."
–John C. Plant, President and CEO, TRW Automotive

"This handbook is an essential tool for any organization that is considering implementing a quality or process improvement program utilizing the Six Sigma methodology. Understanding the philosophy behind this proven management framework before putting it into practice gives companies looking to use it an even greater edge. The handbook provides an easy-to-follow footprint for the successful deployment of Six Sigma."
–Randy H. Zwirn, President and CEO
Siemens Westinghouse Power Corporation

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Foreword.  
Preface.
 
About the Company—Rath & Strong: A Distinguished History.
 
Acknowledgments.
 
Introduction.
 
What Is Six Sigma?
 
Why Six Sigma?
 
Six Sigma and Its Application in Different Industries and Functions.
 
Infrastructure and Roles.
 
The Non-Delegable Role of Executives.
 
Lean and Six Sigma.
 
Work-Out and Six Sigma.
 
Organization Culture and Six Sigma.
 
The Customer Connection.
 
Process Improvement: DMAIC.
 
Design for Six Sigma.
 
Process Management.
 
Managing with Dashboards.
 
Preparaing for Six Sigma.
 
Launching Six Sigma.
 
Cross-Cultural Aspects of Deploying Six Sigma.
 
Stabilizing, Extending, and Integrating Six Sigma.
 
Measuring the Effectiveness of Your Six Sigma Deployment.
 
Change Management and Communication.
 
Black Belt Selection and Development.
 
Project Selection.
 
project Reviews.
 
Replicating Results and Managing Knowledge.
 
Measuring and Auditing Results.
 
Developing Change Leadership Capacity.
 
Appendix A: Basic Six Sigma Concepts.
 
Appendix B: Case Study: Six Sigma in Small and Medium Enterprises.
 
Appendix C: DFSS Case Study.
 
Notes.
 
Index.
 
About the Contributors.

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