Designing conflict management systems : a guide to creating productive and healthy organizations 1st ed
| 000 | 01072camuu2200289 a 4500 | |
| 001 | 000045329416 | |
| 005 | 20070214130253 | |
| 008 | 950720s1996 cau b 001 0 eng | |
| 010 | ▼a 95036410 | |
| 020 | ▼a 0787901628 (alk. paper) | |
| 024 | 3 1 | ▼a 9780787901622 |
| 035 | ▼a (KERIS)REF000009746183 | |
| 040 | ▼a DLC ▼c DLC ▼d DLC ▼d 211009 | |
| 050 | 0 0 | ▼a HD42 ▼b .C68 1996 |
| 082 | 0 0 | ▼a 658.4 ▼2 22 |
| 090 | ▼a 658.4 ▼b C838d | |
| 100 | 1 | ▼a Costantino, Cathy A. , ▼d 1955-. |
| 245 | 1 0 | ▼a Designing conflict management systems : ▼b a guide to creating productive and healthy organizations / ▼c Cathy A. Costantino, Christina Sickles Merchant ; foreword by William L. Ury. |
| 250 | ▼a 1st ed. | |
| 260 | ▼a San Francisco : ▼b Jossey-Bass Publishers , ▼c c1996. | |
| 300 | ▼a xx, 252 p. ; ▼c 24 cm. | |
| 440 | 4 | ▼a The Jossey-Bass conflict resolution series |
| 504 | ▼a Includes bibliographical references (p. 245-246) and index. | |
| 650 | 0 | ▼a Conflict management. |
| 700 | 1 | ▼a Merchant, Christina Sickles ▼d 1949- |
| 945 | ▼a KINS |
소장정보
| No. | 소장처 | 청구기호 | 등록번호 | 도서상태 | 반납예정일 | 예약 | 서비스 |
|---|---|---|---|---|---|---|---|
| No. 1 | 소장처 중앙도서관/교육보존A/6 | 청구기호 658.4 C838d | 등록번호 111400868 | 도서상태 대출가능 | 반납예정일 | 예약 | 서비스 |
컨텐츠정보
책소개
Expert advice on building better conflict management programs
Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost-effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in proactively tackling the business concerns that conflict brings.
New feature
A clear, step-by-step approach for developing and evaluating conflict management systems within any organization. The authors—both prominent experts in the field of conflict resolution—present a structured process that will help organization development and human resource professionals evaluate and improve their current programs, or develop and implement new strategies.정보제공 :
목차
CONTENTS Foreword / William L. Ury = ⅸ Preface = xiii The Authors = xix Part One : Coping with Conflict in Organizations 1 How Organizations and Individuals Respond to Conflict = 3 2 Recognizing Conflict Management as a System = 19 3 Managing Conflict Effectively : Alternative Dispute Resolution and Dispute Systems Design = 33 4 Involving the Stakeholders : Interest-Based Conflict Management Systems = 49 Part Two : Designing and Improving Conflict Management Systems 5 Entry and Contracting : Starting the Systems Design Effort = 69 6 Organizational Assessment : Looking at the Big Picture = 96 7 Design Architecture : Constructing Conflict Management Models = 117 8 Training and Education : Building the Knowledge and Skill Base = 134 9 Implementation : Introducing the New System = 150 10 Evaluation : Measuring Program Effectiveness = 168 Part Three : Making the System Work 11 Incentives and Rewards : Creating Support for the System = 189 12 Resistance and Constraints : Having Tea with Your Demons = 199 13 Changing the Culture : Accepting Conflict and Encouraging Choice = 218 Epilogue : Implications for Improving Conflict Management Systems = 227 Resources Conflict Management Organizations = 233 Additional Reading = 235 References = 245 Index = 247