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Laube, David R. Zammuto, Raymond F.

Business-driven information technology : answers to 100 critical questions for every manager / David R. Laube and Raymond F. Zammuto, editors.

Stanford, Calif. :   Stanford Business Books,   2003.  

xix, 519 p. : ill. ; 24 cm.

0804749434 (pbk. : alk. paper) 9780804749435 (pbk. : alk. paper)

Sect. 1. IT and Strategy -- 1. How does information technology impact industries? -- 2. How has information technology changed the dynamic of competition within industries? -- 3. Why do some technological innovations create disruptive changes for industries while others do not? -- 4. What is a business-driven technology strategy? -- 5. Should a company be on the bleeding-, leading-, or following-edge of technology? -- 6. What are the benefits of mass customization? -- 7. Should a company consider interim or "throwaway" systems as part of its technology strategy? -- Sect. 2. Information Technology -- 8. What are the common IT architectures in use today? -- 9. What are the primary considerations for choosing an IT architecture? -- 10. How does an organization develop an architecture plan? -- 11. What are the basic concepts of client/server architecture? -- 12. What are the business implications of fat clients and thin clients? -- 13. What is middleware and the business implications of its use? -- 14. What are the benefits of eXtensible Markup Language (XML) and the barriers to its use? -- 15. What are Web services and their implications for an enterprise? -- 16. What are the advantages and disadvantage of a Windows-based versus a Unix-based software environment? -- 17. What are the business and technology reasons for choosing one Unix platform over another? -- 18. What are the characteristics of a transaction processing system? -- 19. What are the characteristics and benefits of a decision support system? -- 20. What are data warehouses and what are their benefits? -- 21. What is data mining and what are its uses? -- 22. What are the characteristics and benefits of group support systems? -- 23. What are the major hardware elements of a network and what is the role of each? -- 24. What are the most common types of data networks and their uses? -- 25. What are the differences between voice and data networks? -- 26. What are the implications of the Internet for business users? -- 27. What are the different broadband technologies and their uses? -- 28. What are the major wireless technology platforms? -- 29. How could the use of wireless devices transform how business is done? -- 30. Why is security a major issue? -- 31. What does a firewall do? -- 32. What are viruses and how can an organization protect against them? -- 33. What are the major components of a disaster recovery plan? -- Sect. 3. IT and E-business -- 34. What are the key components of an e-business strategy? -- 35. What kinds of revenue opportunities does e-business create? -- 36. What kinds of cost reduction opportunities does e-business offer? -- 37. What are the different types of business-to-business e-commerce models? -- 38. What are the differences among B2C e-business models? -- 39. What is the right mix of "bricks and clicks"? -- 40. How can a business learn more about its customers using IT? -- 41. What are the major privacy issues associated with e-business? -- 42. What are the uses of intranets, extranets, and portals? -- 43. What technical elements must be in place for a successful e-business implementation? -- 44. What are the primary issues involved with integrating front-end and back-end systems? -- 45. What e-business assumptions were proven wrong by the "dot.com crash"? -- Sect. 4. IT and Organization -- 46. What impact does information technology have on an organization's ability to coordinate and control activities? -- 47. How does information technology affect communication, decision making, job design, and power within an organization? -- 48. What role does an organization's culture play in determining the benefits gained from new technologies? -- 49. How will other departments within your organization react to a technology project? -- 50. Why do customers and suppliers sometimes react negatively to an organization's IT projects? -- 51. What is knowledge management? -- 52. Does an e-learning strategy improve a company's training value? -- 53. What are the attributes of an effective relationship between an IT organization and the rest of the business? -- 54. Is a centralized or decentralized IT organization better? -- 55. How can the capability maturity model (CMM) be used to improve an IT organization's effectiveness? -- 56. How can an internal IT organization's success be measured? -- 57. What is the average tenure of a CIO and why? -- Sect. 5. IT and Business Processes -- 58. Which is more important - business process or technology? -- 59. Why is it important to consider business process design when implementing a process technology? -- 60. How much transformation in business processes is needed or desirable? -- 61. When are radical changes in processes and technologies more desirable and effective than incremental changes? -- 62. What is an enterprise resource planning (ERP) system? -- 63. What risks does an organization face from an ERP implementation? -- 64. What are the challenges in using a vendor-supplied ERP system to support redesigned business process? -- 65. What is a customer relationship management (CRM) system? -- 66. What are the attributes of a good CRM system? -- 67. What are the key attributes of supply chain management (SCM) systems? -- 68. What are the key technology issues around SCM implementation? -- 69. What are the issues to consider when deciding to customize a standard vendor application? -- Sect. 6. IT and Resource Allocation -- 70. How does a company know how much it should spend on information technology? -- 71. How should a company spend its money on technology? -- 72. Is it easier to justify a revenue-enhancing technology investment or one that reduces costs? -- 73. Is revenue protection a valid justification for a technology investment? -- 74. Why is total cost of ownership (TCO) important? -- 75. Which is more important - the payback period for a project or its return on investment? Are there other financial measures that should be considered in evaluating a project? -- 76. How do you choose one technology project over another? -- 77. How will you know if the assumed benefits of a project have been realized? -- 78. What are the major components of a "build-or-buy" decision? -- 79. How do you select a vendor? -- 80. What are the advantages and disadvantages of using an application service provider? -- 81. What purposes do different types of outsourcing relationships serve? -- 82. When should an organization consider outsourcing? -- 83. What are the considerations for outsourcing portions of your IT offshore? -- 84. When should an organization upgrade its software technologies? -- Sect. 7. IT and Implementation -- 85. What are the risks associated with the business model of a project? -- 86. What are the risks associated with the implementation of a project? -- 87. What does technology implementation failure look like? -- 88. Why do so many technology implementations fail? -- 89. What are the key components of project management? -- 90. What are the key tools for managing a project? -- 91. What are the implications of Brooks's Law for staffing a technology project? -- 92. Why is it important to explicitly state the intended business result of an IT project? How should this be done? -- 93. What role does a project's sponsor need to play in the technology implementation process? -- 94. What questions does the project sponsor need to ask a project manager? -- 95. What role does a project's steering board need to play in the technology implementation process? -- 96. What are the key managerial authorities a project manager needs to succeed? -- 97. What are the keys to getting cross-functional work done? -- 98. What top ten actions can IT project managers take to increase the likelihood of implementation success? -- 99. Should you plan for failure? -- 100. How do you know when to kill a project? -- Sect. 8. Resources.

Includes bibliographical references and index.

Information technology -- Management.