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A textbook for an introductory computer course for business students, preparing them to use the computer as a tool for solving management problems. Each chapter has an overview, summary, key concepts, key terms, questions, and a case problem. Includes many color illustrations and a glossary. Annotation copyright Book News, Inc. Portland, Or.

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CONTENTS
Preface = xvii
PART I INTRODUCTION TO PROBLEM SOLVING AND INFORMATION SYSTEMS = 1
 CHAPTER 1 : Problem Solving and Information Systems = 2
  Overview = 2
  Objective of the Text = 3
  What Is a Problem? = 5
  What Causes Problems in Business? = 6
  Who Solves Problems? = 8
  How Are Problems Solved? = 10
  The Need for a Complete Information System = 11
  The Computer as an Element in an Information System = 14
  How the Computer Produces Information = 17
  Computer Application Areas = 21
  A Computer-Based Information System = 23
  Who Uses the Computer in an Business Organization = 24
  Everyone Needs Computer Literacy = 25
  Managers Also Need Information Literacy = 26
  The Importance of Information Literacy in a Career = 27
  Summary = 27
  Key Concepts = 29
  Key Terms = 29
  Questions = 30
 CASE PROBLEMS : Wellesley Furniture = 31
PART II INTRODUCTION TO COMPUTER SOFTWARE = 33
 CHAPTER 2 : Developing Your Own Software = 34
  Overview = 34
  The Concepts of Hardware and Software = 35
  The Importance of a Programming Ability to the User = 37
  The Stored Program Concept = 37
  A Computer Program Consists of Multiple Statements = 37
  Fundamental Types of Statements = 38
  The Statements Perform Fundamental Tasks = 41
  Programming Languages = 44
  Program Development = 52
  The Structured Programming Approach = 59
  Summary = 61
  Key Concepts = 62
  Key Terms = 62
  Questions = 63
 CASE PROBLEM : Feldman's Department Store = 63
 CHAPTER 3 : Using Prewritten Software = 65
  Overview = 65
  The Evolution of Prewritten Software = 66
  System Software = 67
  Application Software = 73
  Decision-Support Packages = 74
  Application-Development Software = 76
  Achieving User Friendliness in Software = 83
  Summary = 86
  Key Concepts = 87
  Key Terms = 87
  Questions = 88
 CASE PROBLEM : Northwest Camping Products, Inc. = 89
PART III BUSINESS PROBLEMS AND PROBLEM SOLVERS = 91
 CHAPTER 4 : Business Organizations and Systems = 92
  Overview = 92
  What Is an Organization? = 93
  Functional Organizations Structure = 96
  Similarities among All Types of Organizations = 98
  The Business Organizations as a System = 99
  The Environment of the Business Organization = 104
  A Model of a Business System = 105
  Benefits of Viewing Organizations as Systems = 106
  Summary = 108
  Key Concepts = 109
  Key Terms = 109
  Questions = 109
 CASE PROBLEM : Polar Bear Coolers = 110
 CHAPTER 5 : Business Problems = 112
  Overview = 112
  Importance of the Time Element = 113
  Problem-Solving Activities = 114
  Ingredients of the Problem-Solving Process = 118
  The Concept of Problem Structure = 120
  Types of Solutions = 122
  Examples of Problem Solving = 122
  Problem-Solving Systems = 129
  Acquiring Problem-Solving Systems = 131
  Summary = 131
  Key Concepts = 132
  Key Terms = 132
  Questions = 133
 CAST PROBLEM : Big Sky Sportswear = 134
 CHAPTER 6 : Business Problem Solvers = 136
  Overview = 136
  Who Is the Problems Solver? = 137
  What Do Managers Do? = 137
  Influences on Managers' Problem-Solving Styles = 139
  Techniques for Generating Problem Signals = 141
  Problem-Solving Skills = 143
  The Role of the Computer in Problem Solving = 145
  The Role of Information Specialists in Problem Solving = 147
  Guidelines for Working with Information Specialists = 150
  A Closer Look at End-User Computing = 151
  The Importance of User Leadership = 154
  Summary = 154
  Key Concepts = 155
  Ket Terms = 155
  Questions = 155
 CASE PROBLEM : Calgary Chemicals = 156
 CHAPER 7 : Problem-Solving Processes and Tools = 158
  Overview = 158
  Systematic Approaches to Problem Solving = 159
  Preparation Effort = 160
  Definition Effort = 163
  Solutions Effort = 164
  An Example of the Systems Approach = 167
  Documentation Tools = 168
  System Flowcharts = 169
  Program Flowcharts = 171
  Data Flow Diagrams = 174
  The Data Dictionary = 177
  Structured English = 180
  Computer-Aided Software Engineering = 182
  Putting the Problem-Solving Tools in Perspective = 185
  Summary = 185
  Key Concepts = 186
  Key Terms = 186
  Questions = 186
  Problems = 187
 CASE PROBLEM : Ace Toys = 188
PART IV THE COMPUTER AS A PROBLEM-SOLVING TOOL = 191
 CHAPTER 8 : Fundanemtals of Computer Processing = 193
  Overview = 193
  The Expanding Scope of Computer Use = 194
  The Computer Schematic = 195
  Input Devices = 197
  Output Devices = 200
  The Role of Imput and Output Devices in Problem Solving = 204
  Primary Approaches to Keyboard Input = 205
  Keeping Input Errors to a Minimum = 207
  Economic Justification of Computing Expenditures = 208
  Securing the Computing Resource = 212
  Disaster Planning = 213
  Ethics in Computer Use = 215
  Implementing a Computer Based System = 216
  Summary = 222
  Key Concepts = 223
  Key Terms = 223
  Questions = 223
 CASE PROBLEM : National Chemicals = 224
 CHAPTER 9 : Secondary Storage and the Database = 226
  Overview = 226
  Secondary Storage = 227
  The Influence of Secondary Storage on Processing = 233
  Information and Data Management = 236
  The Hierarchy of Data = 237
  The Predatabase Era = 237
  The Dawn of the Database Era = 239
  The Database Concept = 241
  Database Structures = 242
  Database Software = 245
  Creating a Database = 246
  Using a Database = 247
  A Model of a DBMS = 249
  Database Security = 251
  Putting the Database and DBMS in Perspective = 252
  The Role of the Database and the DBMS in Problem Solving = 253
  Summary = 253
  Key Concepts = 254
  Key Terms = 255
  Questions = 255
 CASE PROBLEM : Database Systems, Inc. = 256
 CHAPTER 10 : Data Communications = 258
  Overview = 258
  The Base Communication Model = 259
  Computer Based Data Communications = 260
  Data Communications Equipment = 261
  Network ○○○○ = 270
  Network Structures = 271
  Datacom Software = 277
  Protocols and Network Architechures = 279
  Datacom Security = 282
  The Role of Datacom in Decision Making = 284
  Summary = 286
  Key Concepts = 287
  Key Terms = 288
  Questions = 288
 CASE PROBLEM : Mission Savings and Loan = 289
PART V PROBLEM-SOLVING SYSTEMS = 291
 CHAPTER 11 : Data Processing Systems = 292
  Overview = 292
  What is Data Processing? = 293
  Data Processing Tasks = 295
  A Sample Data Processing System = 297
  A Computer-Based Data Processing System = 306
  Prewritten Data Processing Software = 308
  The Role of Data Processing in Problem Solving = 310
  Summary = 311
  Key Concepts = 311
  Key Terms = 312
  Questions = 312
 CASE PROBLEM : McCullin Brothers Wholesale Grocers = 313
 CHAPTER 12 : Management Information Systems = 315
  Overview = 315
  What Is an MIS? = 316
  The Concept of Formal MIS Subsystems = 317
  Marketing Information Systems = 318
  The Manufacturing Information System = 321
  The Financial Information System = 328
  Behavioral Influences on System Design = 331
  The Role of the MIS in Problem Solving = 333
  Summary = 334
  Key Concepts = 335
  Key Terms = 335
  Questions = 335
 CASE PROBLEM : Columbine Life = 336
 CHAPTER 13 : Decision Support Systems = 338
  Overview = 338
  What Is a Decision Support System? = 339
  DSS Versus MIS = 340
  Other Possible Distinguishing Features = 342
  A DSS Model = 342
  Periodic and Special Reports = 342
  Improving the Information Content of Reports = 347
  The Role of Reports in Problem Solving = 349
  Mathematical Modeling = 349
  A Modeling Example = 352
  Modeling Software = 354
  The Key to Successful Model Use = 355
  The Role of Modeling in Problem Solving = 355
  Summary = 356
  Key Concepts = 356
  Key Terms = 357
  Questions = 357
 CASE PROBLEM : Racine Paper Products = 358
 CHAPTER 14 : Office Automation = 360
  Overview = 360
  Automation in the Factory = 360
  Office Automation = 361
  The Role of Office Automation in Problem Solving = 373
  Summary = 378
  Key Concepts = 379
  Key Terms = 379
  Questions = 379
 CASE PROBLEM : North American Plywood and Gypsum = 380
 CHAPTER 15 : Artificial Intelligence, Expert Systems, and Beyond = 382
  Overview = 382
  Artificial Intelligence = 383
  The Appeal of Expert Systems = 384
  Expert Systems and DSS = 384
  Parts of an Expert System = 385
  The User Interface = 386
  The Knowledge Base = 388
  The Inference Engine = 388
  The Development Engine = 396
  Expert System Security = 400
  Business Applications = 400
  Evaluating Expert Systems in Business = 401
  The Steps Beyond Expert Systems = 402
  A Final Word = 405
  Summary = 405
  Key Concepts = 406
  Key Terms = 407
  Questions = 407
 CASE PROBLEM : Heritage Homes = 408
 CHAPTER 16 : Emerging Trends in Information Systems = 410
  Overview = 410
  Organizational Influences on Business Computing = 411
  Organizational Information Strategies = 417
  Business Process Redesign = 420
  Summary = 423
  A Final Note = 423
  Key Concepts = 424
  Key Terms = 424
  Questions = 424
Glossary = 425
Index = 451