상세정보

In the business environment, managers must be prepared to deal with organizational change in any of its guises, whether it is a corporate buyout, massive layoff, or management upheaval. "Navigating through Change" offers a plan for surviving all phases of change - from initial impact on the work force to its lasting consequences for the organization. End-of-chapter strategies help readers successfully implement the book's change management guidelines and create a more productive learning organization.

정보제공 :

CONTENTS
Prologue = 1
Chapter One CHARTING THE FLOW : TAKING CHAOS SERIOUSLY = 5
 Pictures that Convince = 7
 Toward a New Context = 9
 The Growth Curve = 11
 Chaos = 23
 Taking Chaos Seriously = 26
 Conclusion = 32
Chapter Two EQUIPMENT CHECK : SKILLS FOR A NEW CONTEXT = 37
 A Comparison of Attitudes = 39
 Organizational "Bleed Through" = 45
 Four Key Skills = 48
 Conclusion = 51
Chapter Three FLIPPING YOUR KAYAK : DEVELOPING OPENNESS = 53
 Flipping Your Kayak = 54
 Stated Goals and Real Goals = 55
 Self - Inventory = 57
 Case Studies in Change = 60
 Five Fatal Fears = 64
 Self - Inventory Revisited = 72
 Strategies for Self - Management = 72
 Conclusion = 76
Chapter Four BEYOND MARK TWAIN : COMMUNICATING CHANGE = 79
 Three Meetings = 81
 The "N" Diagram = 83
 Openness Reopened = 87
 Communication Strategies = 92
 The Reframe Meeting = 95
Chapter Five THROWING LIFE RINGS : SUPPORTING PEOPLE IN TRANSITION = 103
 Need for Support = 104
 The Human Response to Major Change = 110
 Four Reactions = 113
 Intervention Strategies (Coping Techniques) = 118
 Applications = 122
 Creating Norms = 132
 Conclusion = 137
Chapter Six NEW STROKES : CREATING A LEARNING ORGANIZATION = 139
 The Learning Organization = 140
 Correcting the Course (True Experimentation) = 142
 Outside - In and Inside - Out = 150
 Humor Is a Funny Thing - The Power of Closure = 152
 Data Dump, Downtime, Draw Out = 162
 Conclusion = 166
Chapter Seven NAVIGATING THROUCH CHANGE = 169
 Goals versus Outcomes : Strategy Redefined = 170
 Verbs to Nouns = 171
 Working Backward, Moving Forward = 174
 A Note on Intuition = 178
 A Comment on Confidence = 179
 Positive Contention = 181
 Conclusion - Good News and Bad News = 186
Conclusion DREAMS OF WAKEFULNESS = 189
Notes = 193
Bibliography = 196
Index = 199