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A Book in the University of Michigan Business School Series

To be successful in today's business environment, organizations need the knowledge, ideas, energy, and creativity of every employee. The best companies accomplish this by turning themselves into a company of leaders--an organization in which employees at every level take the initiative and act as though the business where their own. Gretchen M. Spreitzer and Robert E. Quinn draw on ten years of empirical research to show how employee empowerment can transform a workforce and create a very real competitive advantage. They describe five key disciplines that help empower employees to take initiative, be more innovative, engage in transformational change, and act as leaders. And they provide real-life examples specific tools and strategies that will help you to put those disciplines to work in your own organization.

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Good employees are your organization's most valuable resource. But attracting, developing, and retaining talented people requires an environment where people are energized and connected to their work, and where they take the initiative and act as owners of the business. A Company of Leaders shows how to navigate the often difficult journey to real empowerment at all levels of the organization and create a kind of "volunteer employee" workforce-employees who choose to work because they are energized by what they do. This book shows how to stimulate the kind of creative tension that fosters leadership throughout an organization through the practice of five key disciplines:

• Self-Empowerment: how to set the stage for others-because only an empowered leader can develop an empowered workforce
• Vision and Challenge: how to inspire and align people to the organization and its mission
• Support and Security: how to create the psychological safety necessary for people to feel comfortable in taking on the risk of leadership
• Openness and Trust: how to create an atmosphere that fosters real employee involvement in the organization
• Guidance and Control: how to create the boundaries and structures necessary to assure the empowered behavior stays on track

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CONTENTS

Series Foreword = ⅷ

Preface = xv

1 Unleashing the Power in Your Workforce = 1

2 Five Disciplines for Unleashing the Power in Your Workforce = 27

3 The First Discipline : Empower the Person Who Matters Most = 47

4 The Second Discipline : Continuous Vision and Challenge = 85

5 The Third Discipline : Continuous Support and Security = 105

6 The Fourth Discipline : Continuous Openness and Trust = 125

7 The Fifth Discipline : Continuous Guidance and Control = 147

8 Applying the Disciplines of Empowerment in Your Organization = 169

Notes = 183

The Authors = 189

Index = 191