| 000 | 01031camuu2200301 a 4500 | |
| 001 | 000045632015 | |
| 005 | 20110228163920 | |
| 008 | 081110s2008 ne a b 001 0 eng | |
| 015 | ▼a GBA815585 ▼2 bnb | |
| 020 | ▼a 9780750687614 (pbk.) | |
| 020 | ▼a 0750687614 (pbk.) | |
| 035 | ▼a (KERIS)BIB000011491259 | |
| 040 | ▼a 211004 ▼d 244002 | |
| 050 | 4 | ▼a HD58.87 ▼b .J47 2008 |
| 082 | 0 4 | ▼a 658.4063 ▼2 22 |
| 084 | ▼a 658.4063 ▼2 DDCK | |
| 090 | ▼a 658.4063 ▼b J58m | |
| 100 | 1 | ▼a Jeston, John. |
| 245 | 1 0 | ▼a Management by process : ▼b a roadmap to sustainable business process management / ▼c by John Jeston and Johan Nelis. |
| 250 | ▼a 1st ed. | |
| 260 | ▼a Amsterdam ; ▼a Boston : ▼b Elsevier/Butterworth-Heinemann, ▼c c2008. | |
| 300 | ▼a xviii, 303 p. : ▼b ill. ; ▼c 25 cm. | |
| 504 | ▼a Includes bibliographical references (p. [295]-296) and index. | |
| 650 | 0 | ▼a Reengineering (Management) |
| 650 | 0 | ▼a Organizational change. |
| 650 | 0 | ▼a Business planning. |
| 700 | 1 | ▼a Nelis, Johan. |
Holdings Information
| No. | Location | Call Number | Accession No. | Availability | Due Date | Make a Reservation | Service |
|---|---|---|---|---|---|---|---|
| No. 1 | Location Sejong Academic Information Center/Social Science/ | Call Number 658.4063 J58m | Accession No. 151296789 | Availability Available | Due Date | Make a Reservation | Service |
Contents information
Book Introduction
Business Processes are one of the critical drivers for any organisation in realizing their organizational strategic objectives. This means that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands, such as changing market circumstances; the changing demands of new customer and existing customers; new products and pricing; changes in strategy; and linking processes to new partners and suppliers.
Establishing and maintaining a process-focused organization is critical as organizations are pressured to keep achieving further growth and profitability, preferably in double digits, whilst the avenues available for achieving this growth are getting more and more restricted due to legislation, global competition and saturation in the market place.
This highly accessible book provides a clear and thorough exposition of the six key dimensions necessary for the creation of a process-focused organization: * process governance * strategic alignment * methods (execution/implementation) * people * culture * technology.
Each of these critical Dimensions are given a systematic and revealing treatment, examining each Dimension in terms of: * Importance * Key trends in this area * Elements that comprise the dimension * Detailed description of the elements that comprise the ideal or visionary position * Road map of how to get there from various starting positions.
Business Processes are one of the critical drivers for any organisation in realizing their organizational strategic objectives. This means that management must constantly review and realign organizational processes to reflect the massively unfixed nature of business demands, such as changing market circumstances; the changing demands of new customer and existing customers; new products and pricing; changes in strategy; and linking processes to new partners and suppliers.
Establishing and maintaining a process-focused organization is critical as organizations are pressured to keep achieving further growth and profitability, preferably in double digits, whilst the avenues available for achieving this growth are getting more and more restricted due to legislation, global competition and saturation in the market place.
This highly accessible book provides a clear and thorough exposition of the six key dimensions necessary for the creation of a process-focused organization: * process governance * strategic alignment * methods (execution/implementation) * people * culture * technology.
Each of these critical Dimensions are given a systematic and revealing treatment, examining each Dimension in terms of: * Importance * Key trends in this area * Elements that comprise the dimension * Detailed description of the elements that comprise the ideal or visionary position * Road map of how to get there from various starting positions.
Information Provided By: :
Table of Contents
Part I Overview and case studies
Chapter 1 Importance of business processes
Chapter 2 Case studies:
Introduction
Citibank Germany
Nedbank South Africa
Wealth management organization
Aveant Home Care
Part II Management by Process: A roadmap to sustainable BPM
Chapter 3 Introduction
Chapter 4 Process leadership
Chapter 5 Process governance
Chapter 6 Process performance
Chapter 7 Strategic alignment
Chapter 8 People capability
Chapter 9 Project execution
Chapter 10 Future of BPM
Part III Appendices
Appendix A: Process leadership
Appendix B: Process governance
Appendix C: People capability
Appendix D: Technology
Information Provided By: :