CONTENTS
Preface = xxi
PART ONE Foundations of Business Communication
Chapter One Communicating Successfully in an Organization = 2
Chapter Two Understanding Business Communication = 26
PART TWO The Writing Process
Chapter Three Planing and Composing Business Messages = 52
Chapter Four Organizing and Composing Business Messages = 75
Chapter Five Revising Business Messages = 106
PART THREE Letters, Memos, and Other Brief Messages
Chapter Six Writing Direct Requests = 140
Chapter Seven Writing Routine, Good-News, and Goodwill Messages = 170
Chapter Eight Writing Bad-News Messages = 205
Chapter Nine Writing Persuasive Messages = 239
PART FOUR Employment Messages
Chapter Ten Writing Resumes and Application Letters = 278
Chapter Eleven Interviewing for Employment and Following Up = 310
PART FIVE Reports and Proposals
Chapter Twelve Using Reports and Proposals as Business Tools = 340
Chapter Thirteen Gathering and Interpreting Information = 370
Chapter Fourteen Developing Visual Aids = 394
Chapter Fifteen Writing Reports and Proposals = 426
Chapter Sixteen Completing Formal Reports and Proposals = 460
PART SIX Oral Communication
Chapter Seventeen Listening, Interviewing, and Conducting Meetings = 506
Chapter Eighteen Giving Speeches and Oral Presentations = 530
PART SEVEN Intercultural Communication and Business Technology
Chapter Nineteen Communicating Interculturally and Internationally = 558
Chapter Twenty Communicating Through Business Technology = 580
PART EIGHT Special Topics in Business Communication
Component Chapter A Fundamentals of Grammer and Usage = 598
Component Chapter B Format and Layout of Business Documents = 624
Component Chapter C Documentation of report Sources = 644
APPENDIX Correction Symbols
References = ⅰ
Acknowledgments = ⅴ
Indexes = ⅷ
