CONTENTS
Figures and Tables = ⅸ
Foreword / Robert H. Kupperman = xi
Acknowledgments = xvii
1. Understanding Crises = 1
2. Assessing the Risk = 7
3. The Elements of Effective Crisis Management = 17
4. Policy Issues in Crisis Planning = 25
5. Organizing Your Crisis Action Team = 31
6. The Crisis Management Center: Location and Layout = 55
7. Crisis Communications = 63
8. Victims: Visible and Invisible = 83
9. Simulations: Putting Your Crisis Action Plan to the Test = 113
10. Returning to Normal: The Debriefing Process = 125
Appendixes
A. Worldwide and U.S. Disasters and Induced Catastrophes, 1900-1987 = 135
B. Resource List for Contingency Planners = 147
C. The Legality of Ransom Payments around the World = 163
D. How to Stage a Simulation = 165
Notes = 175
Selected Bibliography = 181
Index = 185
About the Authors = 191
