CONTENTS
Chapter One WHAT DELEGATION CAN DO FOR YOU = 1
The Key to Succeeding as a Manager = 2
The Reason Most Managers Fail = 4
Getting Work Done through Others = 5
Benefits of Delegation = 7
A Few Definitions = 10
Evaluation Your Delegation Style = 13
Summary = 16
Chapter Two WHY MANAGERS DON'T DELEGATE = 17
Excuses Managers Make = 20
Myths About Delegation = 20
Myths About Success in an Organization = 26
The Difficult Move from Employee to Manager = 31
Overcoming Employee Resistance to Delegation = 34
Summary = 38
Chapter Three PREPARING TO DELEGATE = 39
Developing the Right Attitudes = 40
Deciding What to Delegate = 43
Deciding Who to Delegate to = 50
Summary = 53
Chapter Four THE TASK OF DELEGATING = 55
Communicating Responsibilities = 57
Provide Context and Relevance = 60
Setting Performance Standards = 63
Providing Authority = 66
Level of Support = 72
Obligation and Commitment = 73
Establishing Rewards = 74
Summary = 75
Chapter Five MONITORING DELEGATION = 77
Why Monitor Delegation? = 78
Tight versus Loose Control = 79
Characteristics of Effective Control System = 81
Means of Monitoring Delegation = 84
Common Problems With Control Systems = 91
Taking Corrective Action = 93
Summary = 94
Chapter Six EVALUATING DELEGATION = 95
Comparing Results with Initial Goals = 96
Evaluating the Team Member's Role = 96
Discussing the Manager's Evaluation = 98
Evaluating the Manager's Role = 100
Rewarding Exceptional Performance = 102
Holding Team Members Accountable = 102
Summary = 104
Chapter Seven COMMON MISTAKES IN DELEGATION = 105
Problems in Preparing for Delegation = 107
Problems in Implementing Delegation = 108
Problems in Monitoring Delegation = 110
Problems in Evaluating Delegation = 112
Warning Signs of Poor Delegation = 113
Summary = 114
EPILOGE = 115
Appendix PRACTICING DELEGATION - A CASE STUDY = 117
Background and Briefing = 117
Decision 1 : Deciding Who to Hire = 121
Decision 2 : Allocating Work to Your Team Members = 126
Decision 3 : Delegating a Task = 130
Decision 4 : Monitoring the Delegation = 135
Decision 5 : Evaluating the Delegation = 138
ENDNOTES = 140
INDEX = 143
