| 000 | 00812camuuu200241 a 4500 | |
| 001 | 000000909216 | |
| 005 | 19990105135528.0 | |
| 008 | 890525s1990 ilua b 00110 eng | |
| 010 | ▼a 89035045 | |
| 020 | ▼a 155623239X | |
| 040 | ▼a DLC ▼c DLC ▼d DLC ▼d 244002 | |
| 043 | ▼a n-us--- | |
| 049 | 0 | ▼l 452075155 |
| 050 | 0 0 | ▼a HD9981.5 ▼b .S53 1990 |
| 082 | 0 0 | ▼a 658.4/012 ▼2 20 |
| 090 | ▼a 658.4012 ▼b S534s | |
| 100 | 1 | ▼a Shaw, John C. ▼q (John Clark), ▼d 1933- |
| 245 | 1 4 | ▼a The service focus : ▼b developing winning game plans for service companies / ▼c John C. Shaw. |
| 260 | ▼a Homewood, Ill. : ▼b Dow Jones-Irwin, ▼c c1990. | |
| 300 | ▼a xiii, 262 p. : ▼b ill. ; ▼c 24 cm. | |
| 504 | ▼a Includes bibliographical references and index. | |
| 650 | 0 | ▼a Service industries ▼z United States ▼x Management. |
| 650 | 0 | ▼a Strategic planning ▼z United States. |
소장정보
| No. | 소장처 | 청구기호 | 등록번호 | 도서상태 | 반납예정일 | 예약 | 서비스 |
|---|---|---|---|---|---|---|---|
| No. 1 | 소장처 세종학술정보원/사회과학실(4층)/ | 청구기호 658.4012 S534s | 등록번호 452075155 | 도서상태 대출가능 | 반납예정일 | 예약 | 서비스 |
컨텐츠정보
책소개
Shows how to create and implement effective strategies, explains the differences between the service and manufacturing industries, and tells the stories of unsuccessful companies
정보제공 :
목차
CONTENTS PART Ⅰ : THE CONCEPTS 1. THE BIG DIFFERENCE : SERVICE VERSUS MANUFACTURING COMPANIES = 5 2. THE TOOLS : A FRAMEWORK FOR STRATEGIC ANALYSIS = 24 3. MISSING : A STRATEGIC DIRECTION = 50 PART Ⅱ : WHERE ARE WE? 4. A STRATEGIC ASSESSMENT : Markets and Customers, Human Resources, Technology / Operations / Facilities, Finance and Innovation = 69 5. STRATEGIC CONCLUSIONS AND DIRECTION = 86 PART Ⅲ : WHERE ARE WE GOING? 6. ACHIEVING SUSTAINABLE COMPETITIVE ADVANTAGE, Markets / Customers ; Human Resources ; Innovation = 103 7. ACHIEVING SUSTAINABLE COMPETITIVE ADVANTAGE (CONTINUED), Technology / Operations / Facilities and Finance = 126 8. MEASURING SUPERIOR PERFORMANCE : RESULTS = 144 PART Ⅳ : HOW DO WE GET THERE 9. IMPLEMENATION : THE ENVIRONMENT FOR CHANGE = 163 10. MANAGING CHANGE : A STRATEGY FOR IMPLEMENTATION = 180 11. “PAINT THE MOUNTAIN” : OUR VISIONS SUSTAIN US = 196 APPENDIX : THE COMPETITIVE PERFORMANCE INDEX = 207 INDEX = 257