CONTENTS
Foreword = ⅸ
Preface = xi
Acknowledgments = xiii
Chapter 1 - What Is a Major Gift? = 1
What Makes a Gift a Major Gift? = 1
Who Are the Major Donors? = 2
How Does Major Gift Fundraising Fit within the Overall Fundraising Program? = 4
Recap and Review = 4
Chapter 2 - The Essentials To Starting a Major Gifts Program = 7
Identifying Your Best Prospects = 7
Sorting It All Out = 8
Assessing the Number of Major Gifts Prospects = 9
Creating Donor Profiles = 10
Gathering Donor Information = 11
Developing a Personal Calendar System = 15
Recap and Review = 16
Appendix 2-A - Suggested Readings, Web Sites, and Prospect Information Providers = 17
Appendix 2-B - U.S. Department of the Treasury Internal Revenue Service Form 990 Return of Organization Exempt from Income Tax = 19
Appendix 2-C - U.S. Department of the Treasury Internal Revenue Service Form 990-PF Return of Private Foundation = 26
Appendix 2-D - National Society of Fund Raising Executives Code of Ethical Principles and Standards of Professional Practice = 39
Appendix 2-E - Sample Personal Calendar = 41
Chapter 3 - Getting in the Door = 43
Selecting a Contact To Open the Door for You = 43
Writing to Prospects Initially = 44
Writing to Prospects with Unlisted Telephone Numbers = 46
Contacting Prospects by E-Mail = 46
Calling the Prospects Instead of Sending a Letter = 47
Calling Your Prospects after the Initial Letter = 47
Fundraiser Versus Administrative Assistant Calls = 49
Leaving Messages on the Answering Machine = 49
Leaving the Message with the Prospect's Assistant = 50
Calling the Prospects at Home or at Work = 50
Overcoming the Telephone Brushoff = 50
Staving in Touch with the Prospect When the Prospect Says "No" to a Visit = 51
Recap and Review = 52
Appendix 3-A - Sample Letters = 53
Chapter 4 - Meeting Your New Best FrIends = 57
Making the Most of Your First Visit = 57
Getting the Complete Information about Your Prospect on the First Visit = 58
Observing Everything You Can on the First Visit = 61
Asking for Money on the First Visit = 64
Cultivation - What Is It? How Does It Work? = 65
Judging the Prospect's Readiness To Make a Major Gift = 69
Recap and Review = 70
Chapter 5 - Preparing the Right Gift Proposal = 73
Creating Hand-Tailored Gift Opportunities = 73
Components of an Effective Gift Proposal = 79
Gift Proposals by Letter = 81
Gift Proposals Formal, Yet Personal = 85
Gift Proposals That Include a Planned Gift = 87
Recap and Review = 89
Appendix 5-A - Sample Gift Proposal - By Letter - Conversational, Covering All the Details = 91
Appendix 5-B - Sample Gift Proposal - By Letter - Personal = 94
Appendix S-C - Sample Gift Proposal - By Letter - Structured and Formal = 95
Appendix S-D - Sample Gift Proposal - The Blend Donor = 96
Appendix 5-E - Sample Gift Proposal - Formal, Illustrative, and Personal = 98
Appendix 5-F - Sample Gift Proposal - Simple and Persuasive = 100
Appendix 5-G - Sample Gift Proposal - Using a Planned Gift = 101
Appendix 5-H - Sample Gift Proposal - The Large Naming Opportunity = 104
Chapter 6 - Asking for Major Gifts = 105
Deciding on a Solo Solicitation = 105
Using the Team Approach = 106
Scripting the Ask = 110
When the Response Is "No" = 125
When the Response Is "Yes = 127
Recap and Review = 128
Chapter 7 - Thanking and Recognizing Your Major Donors = 131
The Importance of the Initial Thank You = 131
What Makes a Good Thank You? = 132
Thanking Your Donors = 135
Gift Acceptance Policies = 140
Recap and Review = 147
Appendix 7-A - The Curtis Institute of Music, Gift Crediting Policies = 149
Appendix 7-B - Cornell University, Gift Acceptance Policy = 152
Appendix 7-C - Southern Homes Services, Policy and Procedures - Acceptance of Gifts-In-Kind = 160
Appendix 7-D - Stephens College, Gift Policy = 164
Appendix 7-E - PresbyHomes Foundation, Policy Statement = 173
Chapter 8 - Stewarding Your Donors for Their Next Enhanced Gift = 177
Stewardship - What Is It? How Does It Work? = 177
Judging the Donor's Readiness To Make the Next Major Gift = 180
Individual Stewardship Strategies = 181
Intergenerational Stewardship = 194
Recap and Review = 195
Appendix 8-A - A Donor Bill of Rights = 197
Chapter 9 - Tracking Prospect Activities and Gifts = 199
Managing Your Prospect List = 199
Selecting the Right Prospect Tracking Software = 202
Using a Word Processing System for Prospect Tracking = 204
Ranking Your Top and Next Tier Major Gifts Prospects = 205
Time Management and Prospect Tracking = 206
The Importance of Maintaining Hard Copies of Prospect Reports and Files = 207
Using Prospect Tracking Information for Biweekly Meetings = 208
Deciding When To Take Major Gifts Prospects off the Direct Mail/Annual Fund List = 208
Deleting Prospects from Your Top and Next Tier Major Gifts Lists = 211
Adding New Prospects to the Top and Next Tier Major Gifts Lists = 213
Recap and Review = 214
Appendix 9-A - Sample Major Gifts Reports for Contacts and Gift Proposals = 216
Appendix 9-B - Sample Major Gifts Reports for Top Prospects and Next Tier Prospects = 219
Appendix 9-C - Cornell University's Commitment Tracking Form = 221
Chapter 10 - The Success Stories = 225
Mr. Z = 225
Mr. B = 229
Mr. and Mrs. M = 232
Suggested Bibliography = 235
Index = 237
About the Author = 241