| 000 | 01007camuu2200289 a 4500 | |
| 001 | 000000786055 | |
| 005 | 20021011161627 | |
| 008 | 981113s1999 paua b 001 0 eng | |
| 010 | ▼a 98051559 | |
| 020 | ▼a 1878289586 (pbk.) | |
| 040 | ▼a DLC ▼c DLC ▼d UKM ▼d LVB ▼d 211009 | |
| 049 | ▼l 111226405 | |
| 050 | 0 0 | ▼a HD58.82 ▼b .K63 1999 |
| 082 | 0 0 | ▼a 658.4/063 ▼2 21 |
| 090 | ▼a 658.4063 ▼b K76p | |
| 100 | 1 | ▼a Kock, Ned F., ▼d 1964- |
| 245 | 1 0 | ▼a Process improvement and organizational learning : ▼b the role of collaboration technologies / ▼c Ned Kock. |
| 260 | ▼a Hershey, Pa. : ▼b Idea Group, ▼c c1999. | |
| 300 | ▼a 157 p. : ▼b ill. ; ▼c 25 cm. | |
| 504 | ▼a Includes bibliographical references (p. 148-154) and index. | |
| 650 | 0 | ▼a Organizational learning. |
| 650 | 0 | ▼a Reengineering (Management) |
| 650 | 4 | ▼a Organizational learning. |
| 650 | 4 | ▼a Reengineering (Management) |
| 650 | 6 | ▼a Apprentissage organisationnel. |
| 650 | 6 | ▼a Reingenierie organisationnelle. |
소장정보
| No. | 소장처 | 청구기호 | 등록번호 | 도서상태 | 반납예정일 | 예약 | 서비스 |
|---|---|---|---|---|---|---|---|
| No. 1 | 소장처 중앙도서관/교육보존A/6 | 청구기호 658.4063 K76p | 등록번호 111226405 (2회 대출) | 도서상태 대출가능 | 반납예정일 | 예약 | 서비스 |
컨텐츠정보
책소개
Process improvement affects organizational learning, and the use of information technology can boost this influence by increasing knowledge dissemination in organizations. This text analyzes the relationship between collaborative technologies, process improvement and organization learning.
정보제공 :
목차
CONTENTS PART Ⅰ： PROCESS IMPROVEMENT AND ORGANIZATIONAL LEARNING = 1 CHAPTER 1： INTRODUCTION = 3 A HISTORIC VIEW OF ORGANIZATIONAL DEVELOPMENT = 3 THE INDUSTRIAL ERA = 4 THE POST WAR ERA = 5 CONTEMPORARY TRENDS = 7 A HISTORIC VIEW OF COLLABORATIVE COMPUTING = 9 THE MAINFRAME ERA = 10 THE ESTABLISHMENT OF COMPUTER NETWORKS = 10 THE EXPANSION OF LOCAL AREA NETWORKS = 11 THE INTERNET ERA = 13 SUMMARY AND CONCLUDING REMARKS = 14 CHAPTER 2： WHAT IS A PROCESS? = 17 THE PERVASIVENESS OF PROCESS IMPROVEMENT = 17 TOTAL QUALITY MANAGEMENT = 17 BUSINESS PROCESS REENGINEERING = 18 ORGANIZATIONAL LEARNING = 19 WHAT IS A PROCESS? DIFFERENT VIEWS = 19 THE WORKFLOW VIEW = 20 THE DATA FLOW VIEW = 23 OTHER PROCESS VIEWS = 26 SUMMARY AND CONCLUDING REMARKS = 28 CHAPTER 3： DATA, INFORMATION AND KNOWLEDGE = 29 AREN'T THEY THE SAME THING? = 29 DATA ARE CARRIERS = 31 INFORMATION IS DESCRIPTIVE = 32 THE VALUE OF INFORMATION = 33 KNOWLEDGE IS ASSOCIATIVE = 35 THE VALUE OF KNOWLEDGE = 37 LINKING DATA, INFORMATION AND KNOWLEDGE = 40 SUMMARY AND CONCLUDING REMARKS = 42 CHAPTER 4： PROCESS IMPROVEMENT AND KNOWLEDGE COMMUNICATION = 45 ORGANIZATIONAL KNOWLEDGE AND COMPETITIVENESS = 45 THE NEED FOR KNOWLEDGE SHARING = 46 ORGANIZATIONAL LEARNING AND KNOWLEDGE TRANSFER = 47 TYPES OF EXCHANGES IN ORGANIZATIONAL PROCESSES = 48 PROCESS IMPROVEMENT AND KNOWLEDGE COMMUNICATION = 49 SUMMARY AND CONCLUDING REMARKS = 54 PART Ⅱ： DISTRIBUTED IMPROVEMENT AND LEARNING = 57 CHAPTER 5： THE EFFECTS OF COLLABORATIVE TECHNOLOGIES = 59 WHY DISTRIBUTED IMPROVEMENT AND LEARNING? = 59 EFFICIENCY EFFECTS FROM A GROUP PERSPECTIVE = 62 THE ORGANIZATIONAL COST OF IMPROVEMENT GROU8PS IS REDUCED = 62 THE LIFETIME OF IMPROVEMENT GROUPS IS REDUCES = 65 IMPROVEMENT INITIATIVES ARE DECENTRALIZED = 66 THE NUMBER OF POSSIBLE IMPROVEMENT GROUPS IS INCREASED = 67 EFFECTS ON GROUP OUTCOME QUALITY = 68 EFFECT ON ORGANIZATIONAL LEARNING EFFECTIVENESS = 70 SUMMARY AND CONCLUDING REMARKS = 73 CHAPTER 6： SUCCESSFUL DISTRIBUTED IMPROVEMENT AND LEARNING = 75 THE TREND TOWARDS ORGANIZATIONAL IMPROVEMENT = 75 THE TREND TOWARDS ORGANIZATIONAL LEARNING = 77 THE TREND TOWARDS VIRTUAL ORGANIZATIONS = 78 SUCCESS FACTORS： AN ANALYSIS OF TWELVE GROUPS = 79 LEADERSHIP FACTORS = 80 MEMBERSHIP FACTORS = 82 GROUP FACTORS = 85 INCREMENTAL OR RADICAL IMPROVEMENT? = 87 CAN COMPUTER SUPPORT BE A TRAP? = 88 SUMMARY AND CONCLUDING REMARKS = 89 CHAPTER 7： WHICH WAY FORWARD? = 91 INFORMATION AND KNOWLEDGE EXPLOSION = 91 DISTRIBUTED IMPROVEMENT AND LEARNING = 93 SOME RECOMMENDATIONS FOR ORGANIZATIONS = 95 CREATING A CONDUCIVE ORGANIZATIONAL CULTURE = 96 SUMMARY AND CONCLUDING REMARKS = 98 APPENDIX A： USING METAPROI TO IMPROVE PROCESSES = 101 METAPROI AT A GLANCE = 101 GROUP ROLES IN METAPROI = 103 GENERAL GUIDELINES FOR METAPROI = 104 ACTIVITIES IN METAPROI = 105 DEFINITION STAGE： IDENTIFY PROBLEMS = 105 DEFINITION STAGE： IDENTIFY PROCESSES = 106 DEFINITION STAGE： SELECT A PROCESS FOR REDESIGN = 106 ANALYSIS STAGE： MODEL THE PROCESS = 106 ANALYSIS STAGE： SUMMARIZE PERFORMANCE INFORMATION = 112 ANALYSIS STAGE： HIGHLIGHT IMPROVEMENT OPPORTUNITIES = 113 REDESIGN STAGE： SEARCH FOR SUITABLE CHANGES = 114 REDESIGN STAGE： INCORPORATE CHANGES INTO THE PROCESS = 116 REDESIGN STAGE： EVALUATE REDESIGN FEASIBILITY = 116 SUBSEQUENT STAGES： IMPLEMENT AND REFINE REDESIGN = 117 METAPROI IN PRACTICE： A COLLEGE EXAMPLE = 117 DEFINITION STAGE： DISCUSSING PROBLEMS = 117 ANALYSIS STAGE： SUMMARIZING INFORMATION = 120 REDESIGN STAGE： SELECTING AND EVALUATING CHANGES = 123 SUMMARY AND CONCLUDING REMARKS = 126 APPENDIX B： A CLOSE LOOK AT TWELVE PROCESS IMPROVEMENT GROUPS = 127 INTRODUCTION = 127 MAF.G1： SOFTWARE SUPPORT = 127 MAF.G2： THE INTERNAL NEWSLETTER = 129 MAF.G3： PEST AND DISEASE OUTBREAKS = 130 MAF.G4： QUALITY MANAGEMENT CONSULTING = 132 MAF.G5： INFORMATION TECHNOLOGY SUPPORT = 133 MAF.G6： EMPLOYEE TRAINING AND DEVELOPMENT = 134 WAIKATO.G1： A PRACTICAL COMPUTING COURSE = 136 WAIKATO.G2： ACADEMIC ADVICE FOR STUDENTS = 137 WAIKATO.G3： STUDENT COMPUTER SUPPORT = 138 WAIKATO.G4： STUDENT ASSIGNMENTS = 140 WAIKATO.G5： INTERNATIONAL GRADUATE STUDENTS = 142 WAIKATO.G6： NEW INTERNATIONAL STUDENTS = 144 BIBLIOGRAPHY = 149 INDEX = 157 ABOUT THE AUTHOR = 160